Saul Recruitment - Specialising in recruiting top MSP/MSSP/Security talent across ANZ!

Looking for a role where you can combine your technical expertise with client relationship management, strategic consulting and technology leadership?

- Up to $135k Base + Super + Training!
- Sydney - Hybrid
- Own key client relationships, shape technology roadmaps and influence strategy!
- Work with excellent people and customers!
- Supportive, people-first culture
- Flexibility and great employee advantages

This is an opportunity to join an award-winning, well-established and highly regarded MSP/MSSP with a strong reputation for exceptional client service, trusted advice and long-term customer partnerships.

You’ll become part of a growing, supportive and collaborative team that genuinely invests in its people, embraces modern technology and takes pride in delivering solutions that make a real difference. It’s a fantastic environment for someone passionate about technology, customer outcomes and building a long-term career within the MSP/MSSP industry.

You'll become the trusted advisor for a portfolio of clients, helping them get more value from their technology investments while ensuring service excellence across every interaction.

This role suits someone who enjoys building relationships, solving business challenges and influencing technology outcomes.

Why This Opportunity Stands Out:

- Own client relationships - Become the trusted technology advisor for a portfolio of businesses.
- Strategic influence - Lead technology roadmap discussions and guide long-term IT decisions.
- Varied environment - Work across multiple industries, technologies and business challenges.
- Strong technical team behind you - Collaborate with experienced engineers, project teams and specialists.
- Career progression - Develop your commercial, consulting and leadership skills.
- Hybrid flexibility - Balance office, home and client engagement.

This is a business that values proactive thinking,



accountability and people who genuinely care about delivering great outcomes for clients.

What You'll Be Doing:

- Managing and growing relationships across a portfolio of clients
- Acting as the primary point of contact for technology advice and service delivery
- Leading regular client review meetings and roadmap discussions
- Identifying risks, gaps and improvement opportunities across client environments
- Working closely with engineering and project teams to ensure successful outcomes
- Managing escalations and driving issues through to resolution
- Assisting with solution design, project recommendations and technology planning
- Presenting recommendations to key stakeholders and decision-makers
- Supporting project scoping and technical proposals
- Maintaining accurate documentation and account records
- Visiting client sites when required

What You'll Bring:

- Previous experience in a Technical Account Manager, Service Delivery Manager, Senior Engineer or similar role
- MSP experience managing multiple client environments
- Strong relationship management and stakeholder engagement skills
- Commercial awareness and the ability to identify opportunities for improvement
- Excellent communication skills with both technical and non-technical audiences
- Strong organisational skills and the ability to manage competing priorities
- A proactive approach with a strong sense of ownership and accountability
- Passion for delivering outstanding customer experiences

Tech Environment Experience Across a Mix of:

- Microsoft 365 (Exchange Online, SharePoint, Teams)
- Azure & Entra ID
- Intune & Endpoint Management
- Cyber Security Solutions (Microsoft Defender, MDR)
- Backup & Disaster Recovery
- Networking, Firewalls & VPNs




- Cloud Infrastructure & Business Connectivity
- Service Management Platforms

Highly Regarded:

- Microsoft Certifications
- ITIL Knowledge
- Cyber Security Experience
- Experience presenting technology recommendations to business stakeholders
- Previous consulting or advisory experience

What's In It For You? Career Growth, Training, Culture & Benefits..

- Join a respected and growing MSP/MSSP - Build your career with an established business offering stability, growth and long-term opportunity.
- Genuine career progression - Follow clear pathways into senior technical, projects, consulting, architecture, specialist or leadership roles.
- Training, certifications and mentoring - Access structured development, paid certifications, upskilling incentives and mentoring from experienced professionals.
- Modern technology and project exposure - Work across cloud, Contemporary Workplace, infrastructure, networking and security, including migrations and transformation projects.
- Broader experience and ownership - Work across diverse customers and environments while taking on greater technical responsibility as you develop.
- Work with great people and customers - Collaborate with skilled professionals, share knowledge and build trusted relationships with business and technology leaders.
- Supportive, people-first culture - Join an inclusive and collaborative environment that invests in its people and recognises great work.
- Flexibility and great employee benefits - Enjoy hybrid working, additional leave, employee discounts, parental support, wellbeing initiatives and other workplace perks.

This is a fantastic opportunity for a technically strong professional who enjoys working closely with clients, building trusted relationships and helping organisations get the best from their technology.

Referral Bonus! Know someone who would be perfect? Refer them and receive $2,000 if they're successfully placed!

** Loads of Job Seeking & Career Transition Resources on my site :-)

📌 Technical Account Manager - MSP/MSSP - Client Strategy & Technology Advisory! (Sydney)
🏢 Saul Recruitment
📍 Sydney