Petstock Group in Australia seeks a Customer Experience Lead to guide a team of Customer Experience Advisors and uphold our service principles. You will manage customer feedback, ensure timely and engaging service across inquiries, complaints, orders, returns, and exchanges, and assist CX operations to drive performance.
You will collaborate with CX Managers, align with business plans, and champion a diverse, customer-focused culture in a rapid-paced retail setting.
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📌 Customer Experience Team Leader: Growth & Service Excellence Melbourne (Australia)
🏢 Petstock Group
📍 Australia
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