Due to continued growth our client is looking for a Service & Warranties Coordinator to join their customer service team. You would be working with a well-established Australian owned company with a wide-ranging product range including Refrigeration, Heating, Plumbing & Gas products.

You would be liaising with customers, technicians and internal stakeholders to ensure that service requests are handled efficiently and in line with any SLA's.

Responsibilities
Triaging service requests to determine required actions and warranty eligibility
Allocate jobs to authorised service agents
Proactively monitor status of active jobs, keeping customers updated with job progress
Liaise with other departments regarding spare parts availability, returns, replacement authorisations etc.
Onboarding recent technicians when required
Supporting billing and reporting functions
All associated administration

Experience wise,



you would either come from a Warranties, Scheduling or similar Customer Service coordination background where the ability to prioritise effectively is essential.

If you've worked in an industry where you've dealt with time sensitive repairs (eg HVAC, equipment breakdowns etc) this would also be an advantage.

This role is available as a permanent full time role working Monday to Friday, however our client can also be versatile to either a later start or an earlier finish to accommodate school drop off OR pick up.

FTE salary $75K - $80K + super.

Candidates living around MINTO, CASULA, NARELLAN, CAMPBELLTOWN, GREGORY HILLS, SMEATON GRANGE, LEPPINGTON, MOOREBANK and surrounds will find our clients INGLEBURN location within an easy drive.
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📌 Service & Warranty Coordinator New South Wales
🏢 Camden Valley Recruitment
📍 New South Wales