Looking for a full-time rostering & service delivery role close to home? Work with our wonderful team to support our clients to live independently.

About us

Interchange Australia is an award-winning not-for-profit organisation delivering a wide range of services for people who need support to live independently in their community. With a history spanning 40 years, Interchange has forged a reputation as an innovative, diverse, culturally safe and progressive organisation with the ability to combine a caring, person-centered approach with commercial acumen.

Our mission, backed by our values, is “to be an industry leader delivering high quality, focused care to our clients, whilst providing a secure and nurturing environment to all staff.”

About the role

As a service delivery team member, your objectives will be to ensure rostering priorities are met, including shift reallocation and liaising with employees to fill in where required, and approving timesheets for processing.

The role will provide service delivery for the Goulburn area, with occasional travel to our head office in Bowral.

Key responsibilities include:
Rostering and scheduling shifts to employees for NDIS and Aged care support services.
Current knowledge of relevant industry Awards (Social,



Community, Home Care and Disability Services Industry Award)
Effectively communicate to support workers, clients and other stakeholders
Reacting to changing client needs and worker availability
Participating in our rotating On-call roster

Advantages:
Salary packaging benefit to increase your take-home pay
Training and support for career growth
Inclusive team working with purpose to support the community

About you

As our new Service Delivery Team member, you have a strong attention to detail and a high level of accuracy. You are willing and able to learn recent processes and systems and can communicate effectively to a variety of stakeholders. We are looking for a team member who values communication, teamwork, and has the ability to adapt to changes.

What you need:
Experience in community rostering with over 50 employees desirable
Strong administration skills
Availability to work 10am - 6pm
Ability to work in a fast-paced environment
Ability to obtain NDIS Worker Screening Check an working with children check

To apply, please provide your resume and a short cover letter addressing the criteria above.

📌 Service Delivery Coordinator Bowral
🏢 Interchange Australia
📍 Bowral