Step Away from Retail, Same People Skills, Better Hours

Adventure Operations (AO) is a proudly Australian consumer goods company, home to iconic brands including OZtrail®, Companion®, Campfire®, Ozpig®, Roman®, Elemental®, Pop Up®, Jamec Pem®, Trade Flame® and MTB Direct®. Some of our brands go back over 80 years, and since AO formed in 2018 we’ve combined deep product knowledge with a passion for innovation across the Outdoor, Leisure and Industrial categories.

About the Role

Excellent with people but done with retail hours? We’re after an enthusiastic Customer Service Officer to join our growing team. You’ll still be helping customers every day, just without the late nights or weekend rosters. This is a collaborative, Monday to Friday role where you can focus on giving customers a genuinely great experience.

You’ll support both internal and external customers, process orders and warranty claims, manage enquiries, and provide support across phone, email, chat and social media.

A Day in the Life
Responding to inbound enquiries via phone, email, live chat and social media
Resolving product and delivery queries quickly and professionally
Processing orders, returns, credits and warranty claims
Supporting the Sales, Marketing, Finance, Warehouse and eCommerce teams




Updating customer records in NetSuite and Salesforce
Flagging product or website issues to the right internal team
Greeting visitors and assisting with online order pickups
Popping down to the warehouse to test products, check orders and assist the warehouse team with the odd customer order

About You

If you’ve worked in retail, hospitality or call centres, you already have a excellent foundation. We’ll help you translate those skills into an office setting.
Experience in customer service, retail or call centre roles
Strong written and verbal communication
Good attention to detail
Comfortable working independently and in a team
Confident with Outlook, Excel and CRM systems
An interest in the outdoors is a bonus, not a requirement

What’s in It for You
Monday to Friday, no late nights or weekends
Nine-day fortnight available (after successful completion of probation)
Ongoing training and development
Staff, family and friends discounts across the entire AO range
The chance to test our gear and get outdoors with the team

How to Apply

Hit Apply Now with your resume and cover letter, and complete the Recruitment Questionnaire so we can get to know you.

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