We’re looking for a proactive, customer-focused Customer Success & Account Manager to join a growing, fast-paced business. In this role, you’ll be the key point of contact for customers from their first enquiry through to delivery and ongoing account support. You’ll build solid relationships, prepare quotes, coordinate projects across internal teams and suppliers, and ensure every customer has a smooth, well-managed experience. This is an ideal opportunity for someone who enjoys working with people, thrives on organisation, and takes ownership of multiple projects at once.

What you’ll be doing
Managing inbound enquiries and customer requests
Building relationships with new and existing customers
Guiding customers through quoting, ordering and product requirements
Preparing quotes and following up active opportunities
Supporting the conversion of enquiries into confirmed projects
Coordinating handovers between customer service, production, logistics and suppliers
Assisting with order setup, job tracking, and project coordination
Maintaining accurate CRM and internal-system records
Managing customer communication via email and digital platforms





What we’re looking for
Previous experience in customer service, customer success, account management, administration, onboarding or project coordination
Robust written and verbal communication skills
Excellent organisation, attention to detail and ability to manage competing priorities
A proactive, reliable approach and willingness to take ownership
Confidence explaining processes and guiding customers through requirements
Comfort using CRM, order management and digital collaboration tools
Adaptability and a willingness to learn recent systems, products and workflows

Experience in packaging, print, design, manufacturing, supply chain or working with physical products will be highly regarded, but is not essential. Exposure to artwork review, Adobe Acrobat/Illustrator, Xero, or similar finance systems would also be advantageous.

Salary on this role will be between $70 - 80,000 + Super.

This is a full time opportunity with genuine scope to grow into broader account-management responsibilities.
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📌 Customer Success Managernew Williamstown
🏢 JPS Recruitment
📍 Williamstown