Idea 11 is looking for a SeniorSystems Engineer with robust networking andfirewallmanagement skillsto join our Managed Services team.
This role is ideal for someone who enjoys solving technical problems, taking ownership of customer outcomes, and building theirexpertiseacrossnetworks,securityandinfrastructure.
You'lloperateas a key technical escalation point,specialisingin networks and firewalls, working closely with senior engineers to resolve complex issues and deliver high-quality outcomes.
What You'll Be Doing
Resolvingissues relating to networks,firewallsand platform issues
Owning tickets through to resolution whilemaintainingstrong customer communication
Participating in incident investigations and root cause analysis
Performing scheduled maintenance and proactive system improvements
Working directly with customers on technical issues and escalations
Contributing to projects, migrations, and platform improvements
Maintaining technical documentation and knowledge base articles
Assistingwith technical reviews and operational improvement initiatives
Windows Operating Systems
Hypervisors (VMware / Hyper-V)
What We're Looking For
5+ years in anetworking/infrastructurerole
Solid troubleshooting and problem-solving skills
Experience supportingITenvironments
Excellent communication and customer service skills
A proactive mindset focused on ownership and continuous improvement
While certifications are not mandatory,you'llstand out if you hold (or are actively pursuing) certifications inPaloAlto,Fortinetand Cisco.
Why Join Idea 11?
Adaptable hybrid working
Paid overtime
Paid parental leave
Company-funded certifications
Dedicated learning and development time
Exposure to moderntechnologies
Supportive, highly technical team culture
Opportunities to contribute to projects, platform improvements, and technical reviews
Location
Brisbane preferred, but weencourage applications from across Australia
Full Australian working rightsrequired.
Strictly no recruitment agencies.
J-18808-Ljbffr
📌 Senior Systems Engineer Brisbane City
🏢 Idea 11
📍 Brisbane
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