Customer Support Administrator Monday to Friday 5 + hrs a day

The position is offered to work in our home office located at Elanora QLD 4221, on a part-time basis. Working Monday to Friday, 5+ hrs per day hours per week, 8.30 to 2.30 pm AEST.

SHEPHERD FILTERS is seeking an experienced office administrator to join our team. This is a newly created position for our growing business, and we are looking for someone who can be an integral part of our team.

Your responsibilities will include:
Assisting the management team
Interact with clients and potential customers by phone, e-mail, etc.
Processing of orders, including packing orders, invoicing customers, and shipment tracking
Taking calls and documenting information, ready to be passed on to the relevant team member
Data Entry - maintaining internal spreadsheets, portals (i.e. FedEx TNT and Couriers Please), and our CRM (Bigin)

Requirements:
Robust organisational, and administrative skills with a minimum of 3 years ofexperience
Good communication skills (ability to answer phones with assertiveness)
Willingness to learn and to follow instructions
Ability to work autonomously & as part of a team




Attention to detail and high level of accuracy(high volume efficient data entry)
Proficient with computers (Microsoft Office Suite and CRMs)
Experience with QuickBooks and Xero is desirable
Contributing to the effective running of daily operations
Reliable, punctual and solid work ethic
Some physical activity is involved as part of this role (pre-loading our filters and shipping them to new customers)
Access to a reliable form of transport/Driver’s License

Our perks:
Development Opportunities: Access various courses and development programs
Flexibility: Once trained, you will also be able to work remotely when suitable to the business
Rewards & Recognition: We celebrate high performance with employee rewards and incentive schemes.

Remuneration:
$33 per hour with increases once relevant milestones are met

Important

The first 1–2 months are about learning systems, processes, and how we operate.

This is an admin-first role initially, with the prospect to grow into more responsibility over time.
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📌 Customer Support Administrator Monday To Friday 5 + Hrs A Day City Of Gold Coast
🏢 SHEPHERD FILTERS
📍 City of Gold Coast