If you're an organised, people-focused professional looking to step into a leadership role within a purpose-driven organisation, we'd love to hear from you.About the RoleWe're looking for an experienced and motivated Practice Manager to join our leadership team and support the Senior Practice Manager in the day-to-day operations of our offices across South-East Queensland.This is a unique opportunity for an emerging leader who is ready to take the next step in their career.
The role offers a structured leadership development , with the opportunity to step into the position of Senior Practice Manager during a planned 12-month maternity leave period.
You will receive ongoing mentoring, support, and hands-on experience to develop your leadership, operational, and decision-making capabilities.You'll play a hands-on role across referral triage, NDIS funding verification, caseload allocation, service logistics, billing, stakeholder engagement, and property operations — working closely with Health Support Officers, clinicians, and external partners to keep services running smoothly and participants well supported.ResponsibilitiesReferral Triage & Caseload Allocation — Register, verify, and triage incoming referrals; allocate caseloads across programs balancing clinician capacity and participant needsNDIS Funding Verification — Verify participant plan details, funding categories, plan management type, and available budgets prior to service commencement and at each plan renewalBooking & Service Logistics — Oversee participant scheduling, monitor utilisation, manage cancellations, and contribute to workforce capacity forecastingBilling & Aged Debt — Monitor funding utilisation alerts, resolve rejected NDIS claims, and follow up on aged debts with plan managers, NDIA, and participantsMultidisciplinary Program Support — Support teams across Care Services, Allied Health, Support Coordination, and PHN programs (including MHCCC/CPSP), ensuring coordinated service deliverySIL Property & Care Home Operations — Coordinate SIL property set-ups, manage house accounts, consumables, and ensure properties are safe, compliant,



and operationally readyTeam Support & Culture — Provide guidance and supervision to Health Support Officers, support onboarding, and contribute to a positive and collaborative workplaceIf you're an organised, people-focused professional looking to step into a leadership role within a purpose-driven organisation, we'd love to hear from you.About the RoleWe're looking for an experienced and motivated Practice Manager to join our leadership team and support the Senior Practice Manager in the day-to-day operations of our offices across South-East Queensland.This is a unique opportunity for an emerging leader who is ready to take the next step in their career.
The role offers a structured leadership development , with the opportunity to step into the position of Senior Practice Manager during a planned 12-month maternity leave period.
You will receive ongoing mentoring, support, and hands-on experience to develop your leadership, operational, and decision-making capabilities.You'll play a hands-on role across referral triage, NDIS funding verification, caseload allocation, service logistics, billing, stakeholder engagement, and property operations — working closely with Health Support Officers, clinicians, and external partners to keep services running smoothly and participants well supported.ResponsibilitiesReferral Triage & Caseload Allocation — Register, verify, and triage incoming referrals; allocate caseloads across programs balancing clinician capacity and participant needsNDIS Funding Verification — Verify participant plan details, funding categories, plan management type, and available budgets prior to service commencement and at each plan renewalBooking & Service Logistics — Oversee participant scheduling, monitor utilisation, manage cancellations,



and contribute to workforce capacity forecastingBilling & Aged Debt — Monitor funding utilisation alerts, resolve rejected NDIS claims, and follow up on aged debts with plan managers, NDIA, and participantsMultidisciplinary Program Support — Support teams across Care Services, Allied Health, Support Coordination, and PHN programs (including MHCCC/CPSP), ensuring coordinated service deliverySIL Property & Care Home Operations — Coordinate SIL property set-ups, manage house accounts, consumables, and ensure properties are safe, compliant, and operationally readyTeam Support & Culture — Provide guidance and supervision to Health Support Officers, support onboarding, and contribute to a positive and collaborative workplaceWhat we are looking for ?
Experience & QualificationsExperience in an administrative, coordination, or supervisory role within healthcare, disability, or community servicesQualification in practice management, health, or a related field (desirable)Skills & CapabilitiesUnderstanding of mental health and disability servicesKnowledge of NDIS funding, pricing, and claims processesFamiliarity with Medicare systems and their impact on service deliveryStrong organisational skills with the ability to manage competing prioritiesConfident communicator with excellent stakeholder engagement skillsA natural problem solver who takes initiative and works well under pressureWillingness and readiness to step into leadership responsibilitiesWhat does our client offer?
Competitive compensation — SCHADS Award Level 4.3 to Level 5.3, dependent on experience and qualificationsMeaningful work — Make a real difference in mental health and disability services every dayCareer progression — A transparent, supported pathway into Acting Practice ManagerSupportive environment — A collaborative team culture where your growth mattersProfessional development — Ongoing leadership training and development opportunitiesBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Practice Manager (Brisbane)
🏢 Peregrine Partners
📍 Brisbane