As a Customer Contact Officer, you will play a key role in delivering exceptional service by supporting customers with inbound and outbound call interactions and maintaining accurate records.Benefits$***** per hour (includes 25% casual loading)This role operates on weekday shifts between 8:00 AM to 8:00 PM, with no weekend hours requiredApproximately ***** hours per week, with capacity to increase up to 38 hours subject to business requirementsComplete 6 weeks of full-time training at our Varsity Lakes contact centre, then enjoy the flexibility of working from home, or from office or a hybrid modelAccess to our extensive perks including rewards and discounts programAccess to our 24/7 Employee Assistance Program for you and your familyResponsibilitiesRespond to inbound calls, offering clear and accurate information to assist customersConduct outbound calls to follow up on enquiries,
resolve issues and collect necessary detailsNavigate operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client's public serviceKeep detailed and accurate records of customer interactionsQualificationsStrong attention to detail and accuracy when interacting with customersExcellent communication skills, both verbal and written, to explain complex information clearlyAbility to navigate multiple screens and information systems simultaneouslyCalm and resilient approach when handling customer enquiriesStrong commitment to teamwork and professionalismProactive mindset, eager to learn and apply feedbackRequirementsComplete a pre-employment check including relevant security and Police clearancesProvide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)Complete a behavioural and computer assessmentAttend an information session that describes what it is like to work in a virtual contact centreIf you wish to work from home after completing training, you will need to supply your own equipment and have a suitable home office setup
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