Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.Join a trusted national brand where your customer service skills truly make an impact.
Our Sumner Park Service Centre is seeking an experienced Face to Face Customer Service & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.If you thrive in a fast‐paced environment, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.Perm Part‐Time | $***** p/h + SuperJoin a trusted national brand where your customer service skills truly make an impact.
Our Sumner Park Service Centre is seeking an experienced Face to Face Customer Service & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.If you thrive in a fast‐paced environment, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.About the RoleAs the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.You will be responsible for:Delivering warm, skilled face‐to‐face customer serviceGreeting customers and visitors with a positive, helpful attitudeManaging phone,



email and in‐person enquiriesSupporting the Service Centre Manager with daily operationsUpdating customers on repair lead timesConducting basic repair inspections on vehiclesEducating customers on our full range of servicesScheduling repair bookings and managing workflowIssuing invoices and raising job authoritiesResolving customer concerns and following up queriesRoster & TrainingWe're ideally seeking someone who can work 7:00am–1:00pm to open the Service Centre and lead our morning operations.
As a business, we value flexibility, and we're looking for a team member who can mirror that — working within a 6‐hour daily schedule while also being available for overtime during busy periods, including weekdays and weekends.To ensure you feel confident and supported from day one, your initial training period will run 9:00am–3:00pm, working closely alongside our Customer Experience Manager.
This is a short‐term arrangement designed to build your knowledge and confidence before transitioning into the standard roster.About YouWe're looking for someone who brings professionalism,



energy and initiative to the team.You will have:Strong customer service experience (face‐to‐face preferred)Excellent verbal and written communication skillsProfessional presentation and a positive attitudeAbility to problem‐solve and create customer‐focused solutionsStrong time management and ability to prioritise in a busy environmentIntermediate–advanced Microsoft Office skillsAdministration experience supporting daily operationsComfortable with sales and confident in educating customers on additional servicesA current driver's licence (essential)Full Australian work rights (essential)Why Join Us?
Supportive, collaborative team cultureOpportunities for growth and developmentCompetitive hourly rateReward & Recognition programsWork with a respected national brandIf you're ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us.If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
Apply Now!
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continentsPrivacy:To review and consider your application, O'Brien® collects personal information.
To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies.
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📌 Customer Experience Expert (Brisbane)
🏢 O'Brien
📍 Brisbane