BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income.
The company is deeply footed on a family tradition of shoemaking that can be traced back to ****.
With around **** employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry.The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.About the RoleWe are seeking an experienced Retail Operations Manager on a 13-month Fixed-Term basis to manage and coordinate the Birkenstock stores and assist in growing sales.
The role is also responsible for assisting the Store Managers in their roles by developing the customer service skills within their respective teams, increasing return customers.This is a leadership role, reporting directly to the Head of Retail - Oceania.
The role requires in office availability Monday-Friday.Key ResponsibilitiesOverall management and coordination of the Birkenstock storesDirect and supervise the retail team across all stores to ensure they meet set objectivesProvide training to retail team members to develop their skills and enhance their jobProvide regular on-the-ground support to the retail sales team and store managersMentor and motivate retail team members to put in their best effortsStaff Rosters – ensuring stores staffed correctly at all timesAct as the central contact and key support between retail and office teams to ensure communication and all retail related initiatives e.g., VM, marketing etc are implemented expedientlyContact store managers and other retail team members to communicate relevant informationSupervise, train,



and support store managers/assistant store managers in their rolesProvide the store operations manual to the store managerEnsure compliance with health and safety policies and procedures at all retail storesVisit retail stores to ensure efficient and effective management, store presentation and cleanlinessManage the recruitment lifecycle of retail team members and their performance management, supported by the People & Culture Business Partner and store managersProvide solutions that address performance issues in a timely and effective mannerManage the customer experience process, including customer care and customer complaintsCo-ordinate, facilitate and finalise stock takes for all stores by following processes, providing training and organising staff and equipment.About You3+ years of experience as an area manager of 5+ retail locations.Proven responsibility for P&L;, store operations, and team leadershipHolds a current Drivers LicenseA strong background in:Operational excellence (store standards, execution, compliance)Budgeting & forecastingPeople leadership across multiple layers (store managers, area managers)Customer-first mindset with the ability to drive premium customer experience.Strong analytical skills and data-driven decision-making.Passion for footwear, fashion, and lifestyle brands.Why Join Us?
Work with a globally iconic brand.13-month contractCollaborative, people-focused culture.Generous staff discounts & employee perks.Easy access to public transport.Employee Assistance Program (EAP).
How to ApplyIf you are a strategic, innovative, and results-driven leader with a passion for retail and lifestyle brands, we'd love to hear from you.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Retail Operations Manager - Oceania (Melbourne)
🏢 Birkenstock
📍 Melbourne