Waterloo location, hybrid role (2 days WFH)
Permanent full-time opportunity
Competitive hourly rate of $39.00 + superannuation + NFP salary packaging
7 additional leave days per year + Fitness Passport + Discounted Private Health Insurance
Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. Our ACAS team are growing, and we have an exciting chance to join our Customer Service team.
What will your role look like?
Our Customer Service Officer will provide strong and effective administration support to the organisation.
Day to day this includes:
Deliver exceptional customer service over the phone to clients and representatives
Conduct all client interactions in a professional, knowledgeable and supportive manner
Respond promptly to emails from all stakeholders
Provide strong administrative support to ACAS staff to ensure operational effectiveness
Escalate complaints to the Customer Care Team Leader in a timely fashion
Assist clients with inquiries related to My Aged Care and assessment outcomes
Mail My Aged Care support plans and Delegate decision outcome notices to clients
Conduct monthly client surveys to gather feedback and improve services
Maintaining currency of knowledge relating to aged care services both funded and non funded.
Assisting with continuous improvement frameworks to regularly evaluate administrative processes
To be successful in this role you’ll need:
A kind heart and genuine passion for providing high quality care to the elderly
Commitment to excellence in customer service, both internal and external stakeholders
Experience with My Aged Care portal and the aged care and /or community services sector
Excellent communication skills, written, verbal and listening
Excellent planning, organising and problem solving skills
Willingness to apply for a Police Check
What we can offer you:
Competitive hourly rate
Not for profit tax perks so you pay less tax
Fitness Passport discounted gym memberships
Paid parental leave
Long Service Leave after 5 years
Discounted Private Health Insurance