Service Delivery Manager - Major AirlineService Delivery ManagerLocation: Sydney (hybrid) - candidate must be Sydney basedLength: 12 months, potential to extendRate: Up to $1,150/dayStart: ASAPA major enterprise group is seeking an experienced Service Delivery Manager to own the day-to-day management of services delivered to employees and customers across multiple product and service lines.
This role leads an internal team and holds external service partners accountable to their contracts, service levels and budgets.Please note: this is an operational service management role,



not a project delivery role.What you'll be doingManaging day-to-day delivery of services across multiple service and product linesLeading a team of product analysts and service partner delivery managersHolding managed service providers and vendors accountable to SLAs and contracted outcomesManaging delivery within approved budgetsDriving service quality and efficiency improvementsWhat we're looking for5+ years in service delivery management within a large enterprise environmentProven experience managing external service partners or managed service providers against SLAs and contractsGenuine people leadership experience - has directly managed a team, not just coordinated oneStrong commercial skills: budgets, vendor contracts, performance reportingITIL certification or strong ITIL framework experience highly regardedMulti-vendor workplace and/or airline, freight or logistics background a plusBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Service Delivery Manager - Major Airline (New South Wales)
🏢 The Aquarium
📍 New South Wales