Learning & Capability Officer - Tech EnabledWhat if your next L&D; role wasn't just about delivering learning—but transforming how learning happens?
About Trilogy CareWe're one of Australia's fastest growing home care providers, empowering older Australians to live independently in the home they love for longer.
We're investing heavily in AI and technology across every part of the business, and our People & Culture team is no exception.
We're looking for someone who can make our learning systems work harder, smarter, and faster, and who's equally comfortable presenting in front of a room as they are configuring a system.About the RoleThis isn't a traditional L&D; role, but it's not a pure tech role either.
You'll spend a significant portion of your time building the technology infrastructure that powers learning at scale: automating workflows, deploying AI tools, managing systems, and creating the platforms that let the team deliver great learning without manual admin eating their week.
But you'll also step into the room, facilitating sessions, presenting to leaders, running onboarding groups, and delivering programs face-to-face when the moment calls for a real person, not a platform.You'll own:The Learning Management System, end-to-end: architecture, configuration, integrations, enrolment automation, reporting, and troubleshooting.
Not just uploading content — owning the platform as a productAI-enabled content pipelines, deploying tools like Claude, NotebookLM, Synthesia, and generative design to take content creation from weeks to hours, then facilitating and presenting the programs to learners in person or virtuallyFacilitation and delivery, running face-to-face and virtual sessions for onboarding cohorts, compliance workshops, system training, and capability programs when the content needs a human in the roomAutomated workflows, trigger-based enrolments, compliance reminders, escalation paths, completion certificates, manager notifications, and onboarding sequences that run themselvesLearner support tools, AI-powered chatbots, smart knowledge bases, and self-service search so employees get answers without logging a ticketReporting infrastructure, automated dashboards, scheduled reports, and real-time compliance views that leaders can access without asking you to pull dataSystem integrations, connecting the LMS to HRIS, onboarding platforms,



and compliance registers so data flows automatically and records stay currentWhat Makes This DifferentMost L&D; roles treat technology as a support tool.
In this role, it's at the core.
You'll own the learning systems, automation, and AI that power capability at scale, while confidently facilitating programs that make an impact.
If you're the person who fixes the LMS, streamlines processes, and enjoys bringing learning to life, you'll thrive here.
We already embrace AI across the business, you'll be expected to use it, optimise it, and demonstrate its value.About YouBlending tech with facilitation, you can build an automated learning pathway in the morning and facilitate an engaging onboarding session in the afternoon.
You're comfortable presenting to groups of all sizes, running workshops, and bringing energy to a roomLearning technology expertise, deep working knowledge of LMS platforms (configuration, integrations, reporting, user management), not just end-user familiarityAI-enabled delivery, proven experience using generative AI, chatbots, or AI content tools to improve L&D; processes.
Not awareness, demonstrated practiceFacilitation and presentation skills, confident standing in front of a room (or a camera), applying adult learning principles, and adapting delivery to the audience.
You don't just build content, you can land itAutomation and workflow design, you can build automated workflows using no-code/low-code tools, platform-native automation, or integration platforms (Power Automate, Zapier, Make, or similar)Data and analytics, can build dashboards, interpret learning data, and translate metrics into actionable insightL&D; foundations, solid grounding in instructional design and adult learning principles (technology should enhance learning, not undermine it)Systems thinking, comfortable working across multiple platforms, troubleshooting issues, and finding solutions without always escalating to ITDocumentation, can create explicit user guides, process maps,



and technical documentation that enables others to use systems independentlyFamiliarity with Employment Hero, Go1, or similar mid-market HRIS/LMS platformsExperience with eLearning authoring tools (Articulate 360, iSpring, Canva for Teams)Exposure to API integrations, data pipelines, or BI tools (Power BI, Looker, Databricks)Experience building AI chatbots or automated knowledge bases for internal useExperience facilitating leadership development workshops or structured development programsQualifications:Tertiary qualifications in L&D;, Information Systems, Education Technology, OD, or related discipline (or equivalent experience)4–6 years in L&D;, learning technology, or a systems/technology role within a people functionCertificate IV in Training and Assessment (TAE*****/TAE*****) or willingness to obtainDemonstrated hands-on experience with LMS administration and at least one AI content creation tooNational Police Check and Australian work rights requiredWhat We OfferA role that's focused on systems, automation, and AI — with regular opportunities to facilitate, present, and deliver learning face-to-face and virtuallyAn organisation already committed to AI (not still debating whether to try it)A growing business (450+ employees) where the systems you build are used by real people every day — and where you'll see learners engage with your work in personModern tech stack and genuine willingness to invest in tools that workBrisbane CBD-fringe location (Bowen Hills), with flexibility built into how we workCareer growth in a function that's being deliberately built to scaleTo ApplySubmit your CV outlining your experience with learning technology, automation, and AI tools — and your facilitation or presentation experience.
We'd love to hear a specific example of a system or workflow you built that saved time or improved outcomes, as well as a program you've delivered that landed well.Trilogy Care values diversity and encourages applications from all backgrounds.
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📌 Learning & Capability Officer - Tech Enabled (Brisbane)
🏢 Trilogy Care
📍 Brisbane