About the roleKrave Electrical is seeking a Customer Service / Job Scheduler to join our dynamic team in a full-time capacity.
Based in Burleigh Heads QLD, this role is essential to the smooth operation of our business, serving as the vital link between our customers and our field teams.
You will be responsible for managing customer inquiries, scheduling jobs efficiently, and ensuring exceptional service delivery.
This position plays a strategic role in maintaining customer satisfaction and optimising our operational workflow.What you'll be doingResponding to customer inquiries via phone, email and other communication channels with professionalism and promptnessScheduling and coordinating electrical service appointments and jobs to maximise efficiency and meet customer requirementsManaging the job scheduling system to ensure accurate record-keeping and real-time updatesLiaising between customers and field technicians to confirm appointments, provide updates and resolve any scheduling conflictsProcessing customer information and maintaining accurate administrative recordsHandling customer complaints and concerns with empathy and working towards satisfactory resolutionsSupporting the management team with administrative tasks and customer follow-upsordering parts for the team when necessaryMaintaining a professional and organised work environment, including managing calendars and documentationWhat we're looking forProven experience in customer service and/or job scheduling roles, ideally within the trades or electrical industryExcellent communication skills with the ability to interact professionally with customers and team membersStrong organisational and time management abilities with the capacity to manage multiple tasks simultaneouslyProficiency with scheduling software and computer systems; experience with Simpro's job management platforms is highly desirableA customer-focused mindset with a commitment to delivering exceptional serviceProblem-solving skills and the ability to handle challenging situations calmly and professionallyAttention to detail and accuracy in record-keeping and data entryReliability and punctuality with a professional demeanourFamiliarity with electrical services or trades preferred but not essential if you demonstrate solid transferable skillsWhat we offerA supportive and collaborative work environment within a growing electrical services companyFull-time employment with consistent hours and stabilityOpportunities for professional development and training as you grow with the companyCompetitive remuneration package reflective of your experience and skillsA team culture that values communication, reliability and customer satisfactionFlexible working arrangements where possible to support work-life balanceAbout usKrave Electrical is a dedicated electrical services company committed to delivering high-quality workmanship and exceptional customer service to the Gold Coast & Brisbane.
We pride ourselves on our skilled team, professional approach and unwavering commitment to customer satisfaction.
Our business is built on strong relationships with clients and a culture of continuous improvement.
We believe in supporting our team members and creating an environment where they can develop their skills and contribute meaningfully to our success.Unlock job insightsHirer responsiveness Salary match Number of applicantsYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
What's your expected annual base salary?
How many years' experience do you have in a Customer Service Role?
How much notice are you required to give your current employer?
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