The Lurline is seeking a dedicated and professional Front Office professional to join our team in Sydney.
This is a full-time position based at our Sydney NSW **** location.
As a Front Office professional, you will be the first point of contact for our guests, playing a vital role in creating a positive and memorable experience from the moment they arrive.
This role is essential to the smooth operation of our hospitality business and directly impacts guest satisfaction and retention.
You will be responsible for managing check-ins and check-outs, handling inquiries, processing reservations, and ensuring guests feel welcomed and valued throughout their stay.Key responsibilitiesGreeting guests with professionalism and warmth, ensuring they feel welcome upon arrivalProcessing guest check-ins and check-outs efficiently and accuratelyManaging reservations, amendments and cancellations using our property management systemHandling guest inquiries and requests promptly, providing information about facilities and local attractionsProcessing payments and maintaining accurate financial recordsCoordinating with housekeeping and maintenance teams to address guest needs and concernsManaging the front desk during assigned shifts, including telephone and email correspondenceMaintaining cleanliness and organisation of the front office areaResolving guest complaints and issues with professionalism and discretionAssisting with administrative tasks such as filing, data entry and documentationPromoting hotel services and facilities to enhance guest experience and encourage repeat bookingsWhat we're looking forProven experience in a front office or guest services role within a hospitality environmentExcellent communication and interpersonal skills with the ability to interact professionally with guests and colleaguesStrong organisational and time-management abilities,



with capacity to manage multiple tasks simultaneouslyProficiency with hotel management systems and Microsoft Office applicationsAbility to remain calm and composed under pressure, particularly during busy periodsProfessional appearance and presentation standards befitting a customer-facing roleFlexibility to work shifts, including weekends and public holidays as requiredProblem-solving skills and a customer-first mindsetAttention to detail and accuracy in processing transactions and managing informationRelevant hospitality qualifications or certifications (preferred but not essential)Experience with multiple international guests and cultural awareness (advantageous)What we offerThe Lurline is committed to providing a rewarding and supportive workplace for all team members.
We offer:Competitive salary package commensurate with experience and qualificationsOpportunities for professional development and career progression within the hospitality industryA collaborative and inclusive team environment where your contributions are valuedStaff benefits and discounts on hotel facilities and servicesOngoing training and support to help you excel in your roleA agile workplace where you can develop valuable customer service skillsAbout usThe Lurline is a distinguished hospitality establishment located in the heart of Sydney, committed to delivering exceptional guest experiences through outstanding service and attention to detail.
Our mission is to provide guests with a warm, welcoming environment where they feel valued and cared for during their stay.
We pride ourselves on our team's dedication to hospitality excellence, our commitment to maintaining the highest standards of service, and our passion for creating memorable moments for every guest.
Our values centre on integrity, teamwork, and a genuine desire to exceed guest expectations.
We believe that our success is built on the dedication of our team members, and we are proud to foster a workplace culture that encourages professional growth, respects diversity, and celebrates achievement.
#J-*****-Ljbffr

📌 Front Office (New South Wales)
🏢 The Lurline Randwick
📍 New South Wales