Intertek Assurance is seeking a Client Services Coordinator to join our Sydney team, supporting the delivery of high-quality training and assurance services across Australia.About UsAt Intertek, we are a global leader in Total Quality Assurance.
Our Assurance division partners with organisations across industries to deliver certification, auditing, and training solutions that build trust and drive performance.Within our Learning team, we support businesses and individuals through accredited and non-accredited training programs that meet national regulatory standards and industry requirements.The OpportunityThis role plays a critical part in ensuring smooth coordination of training programs, student administration, and client support activities.
You will work closely with internal teams and external clients to ensure efficient workflows, compliance with RTO standards, and exceptional customer service.This is a highly collaborative role suited to someone who enjoys structure, process, and delivering outcomes with precision.Key ResponsibilitiesOperational FocusDeliver high levels of customer service to internal and external clientsProcess student enrolments, applications, and eligibility checksMaintain accurate student records and ensure compliance with RTO standardsIssue certificates in line with regulatory requirementsCoordinate scheduling of public and in-house training sessionsLiaise with corporate clients regarding training needs, venues, and participant numbersOrganise logistics including room bookings, equipment,



and cateringRespond to phone and email enquiries professionally and promptlyHost and support on-site training sessions where requiredCross-Functional CollaborationWork closely with operational teams to ensure workflow efficiencyParticipate in client meetings as requiredSupport divisional objectives through proactive communication and coordinationWhat You'll Bring3–5 years' experience in an RTO or VET customer service environmentStrong understanding of Standards for RTOs and VET compliance requirementsExceptional attention to detail and accuracyStrong organisational and time management skillsAbility to manage multiple priorities in a fast-paced settingExperience using Salesforce (desirable)Advanced computer literacy across MS Office and database systemsA proactive, solutions-focused mindsetYou'll Be Successful If You...Take ownership of your work and pride yourself on accuracyThrive in structured environments with clear processesAdapt quickly to change and shifting prioritiesMaintain professionalism under pressureWhy Join Intertek?
Be part of a globally recognised quality assurance organisationWork within a team-oriented and supportive teamContribute to meaningful training and compliance outcomesOpportunities for professional development and career growthIf you are ready to bring structure, service excellence, and attention to detail to a global leader in Assurance and Learning, we would love to hear from you.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Client Services Coordinator (New South Wales)
🏢 Intertek
📍 New South Wales