Make an impact today at a company that genuinely cares.
We're a face-value team — we love getting to know everyone on a personal level, and you'll have the full support of every team member from day one.About MRT RehabMy Rehab Team (MRT) is a small local Allied Health company with big dreams.
We're a team of around 15, spanning Physiotherapists, Occupational Therapists and Care Coordination staff.
We believe professional and personal life interchange, so our team leaders place a big emphasis on work culture and values.
We provide services under the Support at Home (Home Care Package) funding stream, as well as private and NDIS funding.Speak to any member of our team to hear about their MRT experience, or follow us on Instagram to see what we're up to.Our ValuesCreative — We strive to bring a creative approach to therapy and a commitment to a positive service experience.
Our adaptable team has extensive experience with diverse populations.Forward Thinking — We pride ourselves on anticipating future needs, considering past, present and future to stay one step ahead in the care we provide.Interaction Matters — We believe people always remember the way you make them feel.
Communication, presentation and empathy are central to how we work in the health care space.Consumer-Centred — Consumer choice and control are the cornerstone of everything we do.
Our priority is working towards functional goals and real outcomes for the people we support.Our OfficeOur team works out of The Commons on Gipps Street — not your typical allied health clinic.
We have a private office upstairs plus access to everything The Commons offers: table tennis, private phone booths, breakout rooms, meditation sessions, kitchen and bathroom facilities, an open-air garden, a wellness space, a podcast studio and more.
It's a safe,



supported and energetic environment shared with other local companies and teams.About the RoleWe're looking for a compassionate Care Coordinator to join our team, based full time out of our Collingwood office.
You'll play a crucial role in connecting our clients with the right services — managing client intake, invoicing and billing, supporting the client success journey, and coordinating seamlessly across our support network.
You'll work alongside other care coordination staff, team leaders and the wider MRT team, staying in daily contact with our Allied Health clinicians to help them deliver a high-quality service.
We'll set you up with the technology and resources to hit the ground running.Key ResponsibilitiesManage client intake and referrals across our platforms (Microsoft, our practice management system and other tools)Prepare and manage client files, information and service requirements for our clinical teamHandle inbound and outbound calls, responding to client, care manager and general allied health queriesLiaise with multidisciplinary teams to ensure effective communication and seamless service deliveryMaintain accurate, up-to-date client records in line with relevant legislation and MRT policySupport clients and their families with guidance on available services and entitlementsBuild and maintain positive relationships with external agencies,



service providers and community partnersContribute to continuous improvement of our care coordination processesAttend weekly meetings with team leaders and care coordination staffWhat We're Looking ForExperience in customer service and administrationStrong communication and time management skills, with a growth mindsetConfidence with Microsoft tools and a willingness to learn new technologyA background working with funding bodies such as My Aged Care, NDIS or community health services (not essential)A happy, positive attitude and genuine enjoyment of working within a teamWillingness to hold or obtain an NDIS Worker Screening Check and National Police CheckThe MRT PromiseConnection & Care — A genuinely positive work culture where connection matters.
Expect non-clinical co-working days at The Commons, professional development opportunities, 60-minute weekly supervision, connection events, lunch box incentives, multiple communication channels, and the occasional FaceTime from our leader.Lifestyle — We believe professional and personal life interchange, so we've built a culture that supports you on the tools and off them — with a focus on personal development as well as professional.Compensation — We promise the best compensation we can offer, based on experience and performance, along with incentives designed to support your life outside of work.The PerksA 0–4 week observation period to get to know the Allied Health and Operations teams before diving inPaid Maternity Leave retention bonus, up to $5,000Referral BonusConstant communication with team leaders and Operations in your first three monthsFrequent check-ins to make sure you feel supportedA fully equipped office with all The Commons' perksAccess to pre-recorded content, our resources hub and peer support groupsCareer ProgressionWe're committed to your professional development and helping you grow as an industry expert, with frequent goal-setting along the way.Note: The How to Apply section has been removed from this refined description.
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📌 Care Coordination (Victoria)
🏢 MRT Rehab
📍 Victoria