Location: Various NSW locations Grade: Clerk Grade 9/10We are partnering with Homes NSW, the NSW Government division which leads the delivery of public housing across NSW, to invite Expressions of interest for current and upcoming Team Leader opportunities across Housing Services.This is your opportunity to step into a pivotal leadership role supporting frontline teams who work directly with some of the most vulnerable members of the community—helping deliver safe, secure, and sustainable housing outcomes across NSW.About the OpportunityAs aTeam Leader, you will lead and support a team of housing professionals delivering frontline client services.You'll be responsible for driving performance, managing competing priorities, and ensuring high-quality, client-centred service delivery—while balancing operational, financial, and community outcomes.The role will include:Leading, coaching and developing a team (approx. 15 staff) to deliver consistent, high-quality housing servicesAllocating workloads, monitoring performance, and ensuring service delivery targets are metManaging team budgets, resources, and compliance with legislation and policy frameworksSupporting tenancy management, property utilisation, and maintenance decisionsBuilding and maintaining strong relationships with key stakeholders including NSW Police, health services, and community organisationsDriving collaboration across teams to improve service access, effectiveness and client outcomesLeading change initiatives and supporting your team through evolving service environmentsContributing to district-level planning, service improvements, and community engagement initiativesAbout YouYou are a confident and capable leader who can balance people management with operational delivery in a high-pressure and fast-paced working environment.The ideal candidate will bring:Proven experience leading teams in human services, housing, community services or similar sectorsStrong leadership capability with the ability to coach,



motivate and manage performanceSound judgment and decision-making skills, particularly in complex or sensitive situationsThe ability to manage competing priorities, budgets and resources effectivelyExcellent stakeholder engagement skills across government and community networksA commitment to delivering person-centred, trauma-informed servicesResilience and professionalism when navigating challenging behaviours and situationsLeading teams in fast-paced, high-pressure environments with competing demandsBalancing client needs with asset management, policy requirements and budget constraintsManaging complex stakeholder relationships across government and community sectorsResponding to sensitive tenancy matters including anti-social behaviourCurrent NSW Driver's LicenceAbility to pass relevant checks including National Criminal History Check & Working with Children Check (where required)Competitive NSW Government salary packageSuperannuation and leave loadingFlexible working arrangements where operationally possibleOngoing career development and leadership trainingCareer progression opportunities across Homes NSW and DCJMeaningful work that positively impacts communitiesAccess to employee wellbeing programs and support servicesOpportunity to lead high-performing, purpose-driven teamsExposure to whole-of-government initiatives and strategic partnershipsDiverse and inclusive workplace cultureHomes NSW is at the forefront of addressing the housing crisis—delivering public social and affordable housing and supporting over 262,000 tenants across the state.When you join, you'll be part of a team that:Puts people and communities at the centre of everything they doValues lived experience, cultural capability, and inclusive practiceOffers meaningful leadership work with real community impactSupports career progression, leadership development and continuous learningBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Team Leader - Housing Services (New South Wales)
🏢 swaggie
📍 New South Wales