Pacific Supports & Mentoring PTY LTD – Townsville QLDPacific Supports & Mentoring (PSM) | Full-time / Part time | Townsville, QLDTeam Lead β€” Townsville / North QLD (NDIS / Youth)Pacific Supports & Mentoring (PSM) | Full-time / Part time | Townsville, QLDLead an established region β€” and take your career further.Pacific Supports & Mentoring has been operating in Townsville for the past three years, and our North Queensland arm and demand is growing.
We're looking for a Team Lead to take ownership of the region: leading, training and developing our local team, representing PSM with stakeholders, and driving business development β€” while staying connected to the work through hands-on support delivery.You'll step into an established operation with real clients, real momentum and a reputation already built β€” then make it bigger.
This is a leadership role first: the team, the standards, the relationships and the growth of the region sit with you.This is a hybrid, flexible outreach role β€” leadership, stakeholder and business development work balanced with supports delivered out in the community across Townsville and North QLD, not behind a desk.
Our head office is based in South East Queensland, and you'll report to and collaborate directly with management: real backing, real autonomy, and a genuine prospect to grow with the region.The role β€” leadership firstRegional leadership & oversightLead, mentor, train and develop our growing local team of support/ youth workers β€” onboarding and oversight.Review and uphold service quality: staff supervision, shift documentation, incident reviews and performance feedbackProvide oversight of PSM's North QLD operations, working in conjunction with managementRepresent PSM at stakeholder meetings β€” support coordinators, plan managers, allied health and community organisationsCase Management Experience is advantageous.
Transferable skills from synergestic sectors Community Services Preferred; Youth, Aged Care,



Child safetyBeing pro active with management oversight.
Continuous stakeholder updates and documentationOwn regional reporting and communication with management and our South East QLD head office: client progress, incidents, team performance and service qualityDrive on-the-ground business development β€” build referral networks, identify opportunities and grow PSM's presence across Townsville and North QLDHands-on support deliveryProvide direct 1:1 supports to participants β€” community access, daily living, skill building and mentoring.
Setting the standard for other staff.Model what great support work looks like: reliable, engaged, strengths-based and culturally safeBuild strong, trusted relationships with participants and their familiesWhat you'll bringExperience in community services: disability services, youth services, or aged care / community services (essential)Experience working with sensitive and complex cases, with a mature, experienced approachLeadership experience β€” formal or informal β€” and the confidence to train, review and build a teamThe self-drive to run a region day-to-day with real autonomy and a direct line to managementStrong communication skills β€” comfortable in a stakeholder meeting and on the gym floor in the same dayNDIS Worker Screening Clearance and Working with Children (Blue Card), or willingness to obtainCurrent First Aid & CPR, driver's licence and reliable vehicleWhat's on offerFull-time role β€” remuneration under the SCHADS Award, commensurate with experience, plus superQuarterly reviews and performance bonuses β€” designed to reward success and drive high performanceA hybrid, flexible role β€” you shape the balance between leadership, stakeholder work and delivery as the region demandsAn established, growing region: step into existing clients and team, with your role expanding as the arm growsPathways beyond North QLD β€” this role opens opportunities across the other regions PSM servicesCollaborate directly with managementA values-driven team that uses mentoring, outcomes and connection to change lives
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📌 Team Leader North Queensland (Townsville)
🏢 Pacific Supports & Mentoring
📍 Townsville