With unparalleled technical expertise and extensive product range, Disc Brakes Australia has grown to be Australia's number one disc rotor manufacturer and established itself as a complete 'brake solution' supplier.
Exporting to over 30 countries, it continues to service the globe through eight distribution centres across Australia, New Zealand and the USA.
We're celebrating50 yearsof Australian Manufacturing this year and proud of our roots.
We've got our eyes set on being a customer‐led innovative business and we're looking for like‐minded individuals to join us.DBA is proudly backed by ASX‐listed Amotiv Limited, one of Australia's leading automotive aftermarket groups, giving our team the strength, stability and opportunities to grow while continuing to shape the future of an industry that keeps people and businesses moving.The OpportunityWe're seeking an experienced and customer‐focused Customer Service Team Leader to support the day‐to‐day operations of DBA's busy customer service team.In this hands‐on role, you'll help deliver consistently high service standards and ensure every customer receives the best possible experience.
As the team's first point of escalation, you'll lead by example, providing coaching, guidance and feedback while supporting customers directly and fostering a culture of continuous improvement.What You'll Be DoingProviding hands‐on customer service across phone sales, parts interpreting, invoicing, returns, credits and aftersales supportActing as the first point of escalation for the team, providing practical support,



guidance and adviceMonitoring team performance and providing coaching and feedback against goals and KPIsEnsuring customer orders are processed within freight timeframes and calls and callbacks are completed promptlyBuilding strong customer relationships and developing a clear understanding of their requirementsIdentifying opportunities to improve customer service processes, systems and team knowledgeSupporting the recruitment, onboarding and training of new team membersWorking closely with internal teams to deliver a consistent and positive customer experiencePromoting a safety‐first mindset and complying with all health, safety and sustainability requirementsAbout YouYou'll thrive in this role if you have:An interest in the automotive industry, with automotive parts interpreting experience or robust automotive aftermarket knowledgeExperience in a fast‐paced telephone and email‐based customer service environmentPrevious experience coaching, guiding or supporting a customer service teamStrong knowledge of customer service processes, systems and quality measuresHighly developed communication and relationship‐building skillsThe ability to manage competing priorities and work to strict deadlinesStrong planning and organisational skills with a customer‐first approachExcellent attention to detail and accuracyA practical, solutions‐focused approach to problem‐solvingExperience using Pronto would be advantageousWhy Join DBA?
Joining DBA means becoming part of a specialist market leader backed by the strength and stability of Amotiv Limited, one of Australia's leading ASX‐listed automotive aftermarket groups.
Whether you're looking to deepen your expertise or take the next step in your career, you'll have the opportunity to learn, grow and make a meaningful impact.You'll enjoy access to:Career development opportunities across a diverse portfolio of leading automotive brandsThe support and stability of a successful ASX‐listed organisationA collaborative and inclusive culture where your ideas and contributions are valuedOngoing learning and professional development opportunitiesStaff discounts and a range of employee benefitsOn‐site parkingThe opportunity to make a genuine impact in a business where your work in recognised and valued
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📌 Customer Service Team Leader (New South Wales)
🏢 Powertrain & Undercar Division
📍 New South Wales