ByteFederal Australia is looking for a talented, personable Customer Success professional to become the primary voice of our business.This is a full time, in-office inbound/outbound role: you'll resolve what comes to you and proactively reach out to keep customers supported, informed, and satisfied as well as assist our team in core administrative tasks.It's a unique chance to be a foundational customer-centric individual in a fast-growing corner of the Australian fintech and Web3 sector.About UsByteFederal Australia (BFA) is a leading fintech innovator transforming how consumers buy, invest, and transact in the digital asset economy.
Operating as Australia's emerging Digital Asset Financial Services Group, BFA Group spans an integrated ecosystem covering crypto infrastructure and payments, private digital asset investment advisory and real-world asset tokenisation.The Role — InboundAnswer incoming calls from digital asset infrastructure customers — transaction queries, troubleshooting, general supportSupport ByteConnect merchants with payment terminal and gateway queriesTake and resolve customer requirements where possibleGuide customers through KYC/onboarding steps by phoneThe Role — Inbound (Digital)



& OutboundMonitor and respond to live chat and the general customer service inbox in real timeTriage every enquiry — resolve directly or escape appropriately; log all interactions in the CRM/ticketing systemFollow-up on onboarding relating to customer acquisitionsAdministrative support across our groupAdministration & ReportingMaintain CRM/record hygiene for customers and merchantsDraft routine customer correspondence and manage shared inboxesProvide scheduling support and handle customer-related documentationPrepare light-touch weekly/monthly reporting on call and enquiry volumes and response timesRequired Skills & ExperienceStrong written and verbal communication — calm, clear, and patient with non-technical customersConfidence handling both inbound and proactive outbound callsAbility to troubleshoot and support customers through technical client-side and kiosk issuesWorking knowledge of onboarding/KYC/escalation processes, or a demonstrated ability to learn a regulated process quicklyComfort operating with ambiguity in a fast-moving small business environmentBasic financial/customer-service literacyPreferred QualificationsPrior customer support experience in fintech, banking, telco, or another regulated/transaction-heavy industryFamiliarity with digital asset/Web3 fundamentalsExperience with a CRM (Zendesk, Freshdesk, HubSpot, or similar)Direct prior exposure to KYC/AML processes or compliance-adjacent customer serviceWhat We OfferA genuinely foundational customer-facing role in a fast-growing Australian fintech businessDirect exposure across digital asset infrastructure operations, merchant support, and compliance-adjacent workA small, close-knit team where your input and judgment are valued from day one
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📌 Customer Success Representative (New South Wales)
🏢 ByteFederal Australia
📍 New South Wales