Are you someone with great customer service skills, looking to start or build your career in insurance?
We are seeking a positive and team-oriented Administration Assistant to join our Broker Support team in Melbourne.About the role:Reporting to the Team Manager – Broker Support, you'll provide essential administrative support to our Underwriting teams and help ensure smooth operations for our brokers.
This is a fantastic opportunity to develop your skills in a busy, high-volume environment and contribute to a team-oriented team.Why Join Us?
This is an opportunity grow your career in a supportive team that values reliability, teamwork, and connection.
You'll have the chance to build your skills, work with experienced professionals, and contribute to a business that's redefining insurance and a culture that celebrates your achievements.If you're ready to start or build your career in insurance and thrive in a dynamic, innovative culture, we want to hear from you.Responsibilities Include:Sending out renewal invitations and non-express renewals to brokersProcessing new policies and renewals in the underwriting system,
including preparation of Certificates of Currency and managing related documentsFollowing up on outstanding and upcoming renewals and new businessMaintaining broker information and managing logins to our online systemAnswering phone calls and take messagesGeneral administration and office duties as requiredAbout You:Proven administration and customer experiencePrior experience in insurance highly regardedProfessional and positive "can-do" attitude 'Experience in a busy, high-volume environmentAbility to work effectively both autonomously and in a teamExcellent customer service skills, both written and verbalExcellent attention to detail and organisation skillsStrong IT skills, including proficiency with Microsoft OfficeStrong sense of accountabilityWhy you'll love working for CFCWe are proud winners of Top Insurance Employers ****, **** and **** and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:Our 'Excellence Program' encourages and rewards a culture of high-performing individuals and teams'You Do You Day' – an annual additional leave today to do something that brings you joyCommitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues betterAnnual end of financial year and end of calendar year events, in addition to social club arrangementsOptional annual charity volunteering day, facilitated by us3 additional personal leave days per year – for whatever you needFlexible public holidays – to celebrate our diversity you can "Swap" 2 public holidays for a more culturally significant day to suit youApplicants must be an Australian Citizen or Permanent Resident to apply for this role.Only shortlisted candidates will be contacted.
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