Solutions Specialist x 2 - South Bank, QLDGlobal Supply – South Bank QLDFull time1mo ago , from Flight Centre Travel GroupYou love a fare puzzle no one else can crack.
You get a buzz from finding the one solution that gets the customer home, saves the booking and makes the consultant look like a hero.
You know multi-GDS like a second language.
If that sounds like you, ProHub wants to talk.As part of Supply Tech Ops, the ProHub Solutions Specialist owns complex second-level escalations from consultants, advisors, and travel managers across every FCTG brand: Leisure, Corporate, and Independents.
You won't just solve the problem in front of you.
You'll build the knowledge and capability that means the next consultant doesn't need to ask.This role blends deep problem-solving with quality oversight across our entire support ecosystem, including offshore providers and AI agents.
You set the standard for expert resolution and consistency, every time.Day to day you will...Resolve complex, escalated air and GDS issues that Level 1 support can't crackWork fluently across Sabre, Amadeus, Travelport and TPConnectsReview and lift the quality of resolutions delivered by offshore providers and AI agentsBuild consultant capability through our knowledge content and self-service toolsSpot patterns in escalations and flag to fix the root causeYou'll be perfect if you...You're an airfare nerd.
Genuinely.
You enjoy the technical detail others avoidMulti-GDS classic experience is a big advantageYou investigate before you guess.
You want the right answer,



not the rapid oneYou care about the outcome for FCTG and the customer, not just closing the caseYou can explain a complex fix simply enough that someone else learns from itYou thrive on solving problems and delivering standout serviceWhy ProHubProHub is FCTG's engine room for consultant support.
We're the difference between a stuck booking and a saved sale, a frustrated consultant and a confident one.
If you want your expertise to genuinely move the needle for the business, this is where it happens.What you'll Enjoy:Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty LtdOur People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilityDevelopment:Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development:



over 24,500 courses in over 20 languagesExclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from withinCorporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health:Support and Employee Assistance Program for staff and familySocial:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****)Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leaveBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Solutions Specialist X 2 - South Bank, Qld (Brisbane)
🏢 Global Supply
📍 Brisbane