Sales Training & Performance CoordinatorHaving been in business for 19 years, Highland truly is a trusted and leading real estate agency in the Sutherland Shire, Eastern Suburbs, and now the Inner West areas.
Our teams across NSW and QLD boast over 200 staff working tirelessly across Sales, Leasing, Property Management, Commercial, Project Marketing and internal operations.Our offices are lively places to work, with music playing and newly renovated spaces, creating a fun, energetic and positive team culture.
Every team member is dedicated to their role and getting the most out of their day, and we love to recognise this through our company-wide Awards Night, high-end Christmas parties, Team Member of the Month Awards, team bonding events, boat days and Friday office lunches.About HighlandHaving been in business for 19 years, Highland truly is a trusted and leading real estate agency in the Sutherland Shire, Eastern Suburbs, and now the Inner West areas.
Our teams across NSW and QLD boast over 200 staff working tirelessly across Sales, Leasing, Property Management, Commercial, Project Marketing and internal operations.Our offices are lively places to work, with music playing and newly renovated spaces, creating a fun, energetic and positive team culture.
Every team member is dedicated to their role and getting the most out of their day, and we love to recognise this through our company-wide Awards Night, high-end Christmas parties, Team Member of the Month Awards, team bonding events, boat days and Friday office lunches.The RoleReporting to the Group Sales Manager and working closely with the Sales Leadership Team, the Sales Training & Performance Coordinator plays an important support role in the growth and development of Highland's sales teams.This position is ideal for someone with real estate experience who is passionate about training, systems, performance reporting and helping others succeed.
You will be responsible for coordinating training programs, supporting onboarding,



monitoring sales activity and auditing lead conversion performance across the business.The successful candidate will become a key support person for our sales agents and sales support teams, helping to ensure consistent training, accountability and best-practice processes across all offices.Duties Include, But Are Not Limited ToCoordinate and support training initiatives for sales agents and sales support staff across all Highland officesAssist in the creation, maintenance and delivery of training modules, onboarding materials, sales manuals and training resourcesFacilitate onboarding and induction training for current sales agents and sales support team membersSchedule and coordinate coaching sessions, workshops and professional development programsTrack completion of training programs and maintain accurate training recordsAudit lead management activity across Agentbox and other CRM systems to ensure compliance with agency standardsMonitor lead enquiry response times, lead follow-up activity and conversion performance across sales teamsPrepare regular reporting on lead conversion metrics, pipeline activity, prospecting performance and key sales KPIsIdentify trends, opportunities and areas for improvement within agent and team performanceWork closely with the Sales Managers to provide insights and recommendations from performance dataProvide day-to-day support to sales agents regarding CRM systems, processes and best practice workflowsAssist with database management, data quality reviews and system housekeepingStay up to date with Agentbox updates and system enhancements, ensuring relevant training is provided to teamsReview existing sales processes and identify opportunities to improve efficiency,



consistency and accountabilityLiaise with HR and hiring managers to support smooth onboarding for new sales staffTravel between Highland offices as required to deliver training and support teamsAssist with ad hoc sales operations projects and administrative duties as requiredTo be successful in this role, you will need:Previous experience within the real estate industry, preferably in sales administration, sales support, operations or coordinationA current Certificate of Registration or Real Estate Licence (industry legal requirement)Strong understanding of sales processes, lead management and CRM systemsExperience using Agentbox or similar real estate CRM platformsExcellent organisation and time management skillsStrong analytical skills with the ability to interpret performance data and identify trendsExceptional communication and presentation skillsConfidence in delivering training and facilitating group sessionsHigh attention to detail and strong follow-up skillsAbility to build positive relationships with salespeople at all levelsA proactive and solutions-focused attitudeIntermediate to advanced Microsoft Office skills, particularly Excel and reporting toolsAbility to thrive in a fast-paced, high-performance environmentProfessional presentation and mannerWhy Join Highland?
Be part of one of Australia's leading and award winning independent real estate brandsWork alongside a high-performing and supportive leadership teamGenuine career progression opportunities within operations, training and leadershipModern office environments and a vibrant team cultureCompany-wide recognition and reward programsRegular team events, celebrations and social activitiesExposure to industry-leading systems, processes and sales professionalsIf you are our nextSales Training & Performance Coordinator, please contactAndrew Moran at ***email_hidden*** immediately for a confidential discussion.Be careful - Don't provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad .
Sign in to start saving jobs in your profile.Don't have a Jora account?
Register with:Do you want to receive recommendations for similar jobs?
#J-*****-Ljbffr

📌 Sales Training & Performance Coordinator (New South Wales)
🏢 Highland
📍 New South Wales