Level 1 IT Support / Help Desk & Workshop TechnicianITSNQ is a growing managed IT services provider supporting businesses across North Queensland.
We keep our clients' technology running so they can focus on their work — and we're looking for a switched-on Level 1 Support & Workshop Technician to join our team.About the roleThis is a hands‐on role split between help desk support and workshop work.
You'll be the first point of contact for our clients on day-to-day support requests, and you'll also spend time at the bench building new machines, diagnosing faults and carrying out hardware repairs.
It's a great fit for someone early in their IT career who enjoys variety, wants mentoring from senior engineers, and is looking for a clear path to grow.What you'll be doingResponding to and resolving Level 1 support tickets via phone, email and remote toolsTroubleshooting Windows desktops, laptops, printers, mobile devices and common business applications (Microsoft 365, etc.)Building and configuring new machines, and imaging/deploying devices for clientsDiagnosing and repairing hardware faults on desktops, laptops and peripheralsAssisting with user accounts, password resets and basic permissionsLogging,



tracking and updating tickets accurately in our PSA systemEscalating anything beyond Level 1 to our senior engineersDelivering friendly, qualified service that clients loveWhat we're looking forSome experience in an IT support, help desk or workshop/repair role, or a relevant IT qualification plus genuine hands‐on aptitudeWorking knowledge of Windows, Microsoft 365 and general desktop troubleshootingConfidence assembling, configuring and repairing PC hardwareExcellent communication skills and a customer-first attitudeStrong organisation and the ability to juggle support tickets and workshop jobs calmlyA current driver's licence and reliable transportNice to haveExposure to RMM/PSA tools (e.g. Autotask, Datto, ConnectWise)Basic networking knowledge or relevant certificationsExperience with device imaging/deployment toolsA keen interest in building a long-term IT careerWhat we offerFull-time, permanent role with a supportive, close-knit teamOngoing training, certifications and genuine career progression into Level 2 and engineeringVaried work across diverse client environments and a busy workshop
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📌 Level 1 It Support / Help Desk & Workshop Technician (Townsville)
🏢 IT Solutions NQ
📍 Townsville