Customer Service Representative – LogisticsMultigroup Logistics is a Melbourne-based 4PL freight management business delivering end-to-end logistics solutions to customers across Australia and New Zealand.We're looking for a motivated and customer-focused Customer Service Representative to join our growing team.
This role is ideal for someone who enjoys solving problems, building relationships, coordinating freight movements and contributing to a team in a rapid-paced logistics environment.You'll be part of a fun, energetic, and highly efficient team, acting as a key point of contact for our customers and representing the Multigroup Logistics brand in every interaction.Key responsibilities:Manage customer relationships via phone, email,



and CRMCoordinate B2B and B2C freight movements across multiple carriersProactively resolve service and delivery issuesWork closely with operations and sales teams to deliver seamless outcomesAbout you:Experience in logistics, transport, or freight forwarding is highly regardedStrong communication and stakeholder management skillsAbility to remain calm and solution-focused under pressureExperience using MachShip, Salesforce or similar CRM systems (preferred)What we offerSupportive, collaborative team cultureOngoing training and professional developmentExposure to a broad range of freight and logistics solutionsGenuine career progression opportunities within a growing business
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📌 Customer Service Representative – Logistics (Victoria)
🏢 Multigroup Logistics
📍 Victoria