Be the face of one of Australia's leading truck and bus dealerships.Are you passionate about delivering exceptional customer service and building strong relationships?
Do you enjoy working in a fast-paced environment where no two days are the same?
CMV Truck & Bus Derrimut is looking for customer-focused Service Advisor to join our high-performing team.
This is an exciting opportunity to become the trusted link between our customers and workshop team, helping to keep some of Australia's leading transport businesses moving.As the first point of contact for our customers, you'll play a critical role in ensuring every service experience is professional, efficient, and positive from start to finish.This is a full time position with a rotating Saturday roster.What You'll Be DoingWelcoming customers and providing outstanding service both in person and over the phone.Creating and managing repair orders with accuracy and attention to detail.Scheduling service and maintenance appointments to maximise workshop efficiency.Keeping customers informed about repair progress, costs, and timeframes.Coordinating repairs with Technicians, Parts and Service teams.Identifying opportunities to offer additional services and value-added solutions.Managing customer expectations and resolving queries with professionalism and care.Maintaining accurate customer and vehicle records.What We're Looking ForYou are someone who genuinely enjoys helping people and thrives on finding solutions.You'll also bring:Previous experience as a Service Advisor (automotive,



truck, transport or related industry preferred)Outstanding customer service and communication skillsStrong organisation and multitasking abilitiesA positive, proactive and solutions-focused mindsetConfidence working with computers and service management systemsThe ability to remain calm, professional and empathetic under pressureA strong sense of accountability and attention to detailAvailability to work on a rotating Saturday rosterEnjoy benefits including:Free onsite gymOngoing training and career development opportunitiesSupportive team environment where people come firstCMV Care Program, including wellbeing initiatives and mental health supportOpportunities to contribute through the CMV Group Foundation and community partnershipsRegular employee events and celebrations throughout the yearCMV Truck & Bus Derrimutis the flagship dealership for CMV Truck & Bus, part of the family-owned CMV Group.
As the Victorian dealer for Volvo Group Australia (Mack, Volvo, and UD Trucks), we employ over 500 people and provide sales, service, and parts across our full range as an authorised dealer network.
With over 90 years of operation and over **** staff nationally, CMV continues to grow, offering exciting opportunities across the business.
Our success is built on strong core values:Safety First, Can Do, Ask the Question, Do the Right Thing,andMutual Respect, values that guide how we treat our employees, customers, and communities.
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📌 Service Advisor (Victoria)
🏢 CMV Trucks
📍 Victoria