Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre.
Combining French elegance and up-to-date luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline.
As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre.
Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline.
As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.PROPERTY DETAILS5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts363 rooms with breathtaking views over MelbourneExclusive Club Lounge that offers club guests that elevated French joie-de-vivre experienceSophisticated modern dining with vibrant contemporary French flair at No35 restaurantUnique signature cocktails & refined exclusive ambience at Atrium Bar on 35Job DescriptionAs a Front Office All Rounder, you will play a key role in ensuring every guest receives a warm welcome and seamless stay.
You will work across all front office functions.Key ResponsibilitiesWelcome guests with professionalism, warmth,



and genuine hospitality.Manage check-ins and check-outs efficiently and accurately.Handle guest enquiries, requests, and complaints with confidence and discretion.Provide local knowledge and concierge recommendations.Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure exceptional guest satisfaction.Answer telephone and email enquiries promptly and professionally.Maintain accurate guest records and ensure compliance with hotel policies.Assist with valet, luggage, and guest services during peak periods when required.Support the team across all Front Office operations, including occasional night shifts.QualificationsPrevious experience in a luxury hotel or premium hospitality environment.Exceptional customer service and communication skills.The ability to remain calm and professional under pressure.Strong attention to detail and excellent organisational skills.Additional InformationBenefits And PerksSofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We live by our Heartist principles, that is, the heart and art of human connection.
Understanding people is our business and putting people at the heart of our organisation is how we make decisions.
We want every ambassador to feel valued, inspired and to strive for greatness every day.We Offer Our HeartistsBuild a career with the largest hotel group in the PacificCentral accessible location in Melbourne's CBDLaundered uniformsComplimentary hotel stay package for your work anniversaryWorldwide employee and family and friends benefits at Accor Hotels
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📌 Front Office All-Rounder (Melbourne)
🏢 Accor
📍 Melbourne