Jotun Australia is part of the worldwide Jotun Group – a leading name in paints and coatings.
We've been growing in Australia since **** and now have offices across Melbourne, Sydney, Newcastle, Brisbane, Perth, and Adelaide.
Our success is built on innovation, teamwork, and bold ideas – and we're looking for fresh talent to join us on this exciting journey.
We are now inviting applications from interested candidates for aCustomer Service Administratorposition, based inDerrimut, VIC.
We currently have two full-time opportunities available:
One 12-month fixed-term position providing parental-leave cover
About the Roles
We are seeking2x Customer Service Administrator'sto be based at our Derrimut head office.
Reporting to the Customer Service Supervisor, this role is responsible for providing outstanding customer service through efficient order processing, responding to customer enquiries, resolving issues, and working closely with the Sales, Warehouse and Finance teams to ensure a seamless customer experience.
This position is responsible for all facets of customer service, from processing customer orders to finalizing customer orders thru invoicing.
Maintaining backorders, forward orders, special requirement orders.
Liaising with customer as well as the relevant sales rep. Credits, corrections, recent customer set up and maintenance, data entry, stock transfers, as well as consignment stock invoicing and reconciling.
Answering all incoming calls, other general office & ancillary duties as requested.




What We Offer
Competitive remuneration package
Annual leave loading
Company-paid income protection insurance, subject to eligibility requirements
Employee Assistance Program
Comprehensive onboarding and systems training
Career development through Jotun Academy and on-the-job learning
An inclusive, diverse and supportive team environment
The opportunity to gain valuable experience with a leading global coatings manufacturer
About the Role
Process customer orders accurately and efficiently, from entry through to delivery
Coordinate collection and delivery orders with the warehouse
Respond to customer delivery enquiries and provide order updates
Check pricing against purchase orders and maintain supporting documentation
Process customer transactions and returns
Work with Finance to resolve invoice and credit issues
Check that special and promotional pricing is correct
Maintain accurate order information to support timely invoicing and delivery
Record and follow up customer complaints
What We're Looking For
Great communication skills and a passion for connecting with people
A proactive attitude and willingness to learn
Australian citizenship or permanent residency
What We're Looking For
Great communication skills and a passion for connecting with people.
A proactive attitude and willingness to learn.
Full working rights in Australia (Citizen or Permanent Resident).
#J-*****-Ljbffr

📌 Customer Service Administrators (Melbourne)
🏢 Jotun
📍 Melbourne