PARKROYAL Hotels & Resorts – Sydney CBD NSWPan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide.
Our guests and our team are at the heart of everything we do.
In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD.
The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers Restaurant and ABODE Bistro Bar.
PARKROYAL Darling Harbour is the best choice amongst Sydney Darling Harbour Hotels to develop your career.Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties!
This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourismWe are seeking an experienced Guest Service Agent to join our team.
This role is fundamental in ensuring a positive and memorable experience for our hotel guestsThis is a great opportunity to work within a strong, collaborative team and develop your career in a supportive and fun workplace.Attractive salary packageHotel discounts through our Global Alliance Program - Discovery50% off food and beverages at the Hotel's restaurant, ABODE Bistro BarDiscounted accommodation with Pan Pacific Hotels Group properties,



worldwideOngoing learning and development through our learning experience platformComplimentary meal whilst on shiftHealth & Wellbeing - Employee Assistance Program and discounted BUPA Health CoverReward and Recognition ProgramDiscounted car parkingThe successful candidate will:Provide exceptional customer service by addressing guest needs, handling enquiries, and facilitating smooth check-in and check-out processes.Be a point of contact for all guest needsPromote hotel facilities and associated loyalty programsAccurately maintain detailed guest reservations and preferencesMaintain a high level of liaison between front office and all other departments within the hotel.Assisting with concierge when requiredIdeally you will have:1-2 years of Front Office experience within a 4–5-star environmentExperience with Opera or similar PMS systemExcellent Interpersonal skills with the ability to communicate verbally and writtenA passion for the hospitality industry & an eye for detailWell presented, with an outgoing personalityAbility to work a rotating roster including evenings, weekends and public holidaysEverything we do at PARKROYAL Hotels & Resorts, that can be seen by our guests and behind the scenes, is from the high-quality service that our people provide.
We are proud to be an equal opportunity employer, enabling you to feel empowered to realise your full potential.
We find joy in ensuring that the best in us, brings out the best in you.If you share our values, are passionate about driving a robust culture of success, and are seeking to develop your career within a rapidly growing international Hotel brand, then If you would like to find out more about what Pan Pacific Hotels Group has to offer, follow the link to our page careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Guest Service Agent (New South Wales)
🏢 PARKROYAL Hotels & Resorts
📍 New South Wales