We are seeking a Rostering Coordinator to join our Mount Waverley team, coordinating services that help older Australians live independently at home.
In this role, you will manage client rosters, match clients with suitable support workers, coordinate service changes, maintain accurate client records, and deliver exceptional customer service.
If you are organised, compassionate, bilingual in English and Polish, and thrive in a fast-paced workplace, we'd love to hear from you.
Join Our Team
At PolCare, we're passionate about helping older Australians live independently and with dignity in their own homes.
We are looking for a compassionate and highly organised Rostering Coordinator to join our team in Mount Waverley.
In this role, you'll be responsible for coordinating care services, creating and maintaining client rosters, and matching clients with the right support workers to ensure they receive high-quality, person-centred care.
Every day brings new challenges, making this an ideal opportunity for someone who enjoys problem-solving, working with people, and making a genuine difference in the community.
About the Role
As a Rostering Coordinator, you will:
Coordinate and manage daily client rosters and support servicesMatch clients with suitable support workers based on their needs and preferencesRespond to service changes, cancellations, and new referrals in a timely mannerMaintain accurate client records and documentation within our care management systemCommunicate professionally and empathetically with clients, families,



and support workersResolve rostering issues efficiently while ensuring continuity of careProvide administrative support to the Service Coordination team
About You
We're looking for someone who has:
Previous experience in rostering, scheduling, administration, or a similar coordination roleExcellent organisational skills with strong attention to detailOutstanding communication and customer service skillsThe ability to prioritise competing tasks in a fast-paced environmentStrong problem-solving skills and a proactive approachConfidence using Microsoft Office and computer-based systemsThe ability to work both independently and collaboratively within a team
Requirements
To be successful in this role, you will have:
2–3 years' experience in rostering or administrationFluency in both English and Polish (essential)A current National Police Check or willingness to obtain oneExperience in aged care, disability support, or community services (highly desirable)Experience using the Lookout care management system (desirable)Availability to work from our Mount Waverley office
Why Join PolCare?
At PolCare, you'll become part of a supportive and purpose-driven organisation that has been caring for Melbourne's Polish community for decades.
We value teamwork, respect, compassion, and continuous improvement, and we're committed to creating a workplace where our employees feel supported and valued.
If you're looking for a rewarding career where your work makes a real difference every day, we'd love to hear from you.
Let's talk
If you or someone close to you needs support, please get in touch with us.
We are here to help.
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📌 Rostering Coordinator (Victoria)
🏢 Polish Community Care Services
📍 Victoria