Are you an experienced business leader with a passion for developing people, driving commercial performance and delivering exceptional customer experiences?
Ella Baché is seeking an outstanding State Business & Training Manager to join our Sales & Training Team in NSW and partner with our network of salons to drive sustainable business growth across an allocated territory.This is an exciting opportunity for someone who loves combining commercial leadership with education excellence to create high-performing businesses and high-performing teams.Created in France in **** by Madame Baché, Ella Baché is one of the world's oldest family-owned skincare companies.
Since arriving in Australia in ****, Ella Baché has become one of Australia's most respected skincare brands, operating through our network of franchise salons and David Jones stores.We are proudly Australian-owned and family-led, with a culture built around innovation, collaboration and empowering people to be their very best.Our vision is simple:To ensure every individual feels confident in their own skin.Our values guide everything we do:FamilyBraveCreativeEnergeticAbout the RoleAbout the RoleReporting to the Director of Sales & Training, you will be responsible for delivering profitable sales growth, developing franchise capability and supporting operational excellence across your state.You'll work closely with Salon Owners, Therapists, Business Managers, Marketing, Finance, Customer Care and our National Training Team to build commercially successful salons that consistently deliver exceptional customer experiences.This is a highly autonomous role suited to someone who enjoys coaching, influencing and leading through relationships.Regular travel throughout your allocated territory (NSW)



is required.Key ResponsibilitiesDrive Commercial PerformanceDeliver monthly retail and wholesale sales budgetsDevelop annual, quarterly and monthly territory business plansDrive retail productivity, treatment performance and average transaction valueIdentify business risks and implement recovery strategiesImprove customer acquisition, retention and frequencyExecute successful promotional campaigns and product launchesManage salon inventory in line with company stock modelsSupport implementation of company systems and strategic initiativesDevelop High-Performing SalonsCoach Salon Owners to improve profitabilityConduct Alignment Reviews and implement improvement plansIdentify and support at-risk salonsDrive compliance with Ella Baché operating standardsSupport franchise transfers and new business activitiesEnsure consistent execution of brand standardsLead Education & CapabilityDeliver engaging education programs and workshopsCoach therapists in consultation, retailing and treatment planningFacilitate onboarding for new franchisees and therapistsDeliver face-to-face and virtual educationSupport LMS learning pathways and postgraduate educationDevelop therapist capability through coaching and mentoringPartner with Marketing on educational initiatives where requiredSupport Business GrowthAssist with current salon openingsPartner with the Business Development teamSupport recruitment and onboarding of new franchise partnersIdentify growth opportunities across your territoryAbout YouYou are an energetic and commercially minded leader who enjoys building capability and achieving results through people.You are equally comfortable analysing business performance, facilitating workshops, coaching salon owners and influencing stakeholders.You thrive in a fast-paced environment and genuinely enjoy helping businesses succeed.Skills & ExperienceTo be successful you will bring:Diploma of Beauty TherapyCertificate IV in Training & Assessment (or equivalent)Proven sales leadership and business development successStrong coaching, mentoring and facilitation experienceCommercial and financial acumenExcellent presentation and communication skillsStrong planning and organisational skillsAnalytical problem-solving abilityPassion for education, skincare and developing peopleSuccess in this role will be measured byAchievement of retail and wholesale sales budgetsTerritory revenue growthCustomer acquisition and retentionRetail conversion and treatment performanceInventory complianceFranchise compliance and Alignment ReviewsSuccessful recovery of at-risk salonsDevelopment of therapist capabilityGrowth in average spend, retail mix and customer rebookingSupport of new salon growth and business developmentAt Ella Baché you'll become part of one of Australia's most respected skincare companies where people genuinely matter.Working with a passionate and supportive teamThe opportunity to influence business strategy and growthCareer development within a trusted Australian family businessA culture focused on learning, collaboration and innovationThe opportunity to make a real impact across a national franchise networkWe are excited to hear from you.
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📌 State Business & Training Manager - Nsw (New South Wales)
🏢 Ella Bache
📍 New South Wales