Security Clearance: Baseline Clearance (minimum)Length of Contract: 6 months (opportunity for a permanent position)The role closes on 7/09/2026OverviewYou'll become part of a modern SIAM (Service Integration and Management) team responsible for delivering exceptional ICT services across multiple client environments.Working closely with our CIO/CISO, developers, project teams and client stakeholders, you'll manage incidents, service requests, Microsoft cloud environments and enterprise applications while helping drive continual service improvement.Strategic Executive Solutions Pty Ltd is seeking an experienced System Administrator / Service Desk Engineer to join our rapidly growing HapticHIVETM Service Desk team in Canberra.This is not your typical Service Desk role.You'll work across enterprise Microsoft cloud environments, AI-enabled automation, Azure infrastructure, Governance, Risk & Compliance platforms, and integrated digital ecosystems supporting both Strategic Executive Solutions and our government and commercial clients.If you enjoy solving complex technical challenges, working across multiple technologies, and helping organisations modernise their ICT environments, we'd love to hear from you.About UsStrategic Executive Solutions delivers enterprise ICT managed services, digital transformation, Service Integration and Management (SIAM), governance, cybersecurity, AI-enabled automation and software development.Microsoft 365Microsoft Planner PremiumSharePoint OnlinePower PlatformGovernance, Risk & Compliance (GRC)ESG PlatformsAPI & MCP IntegrationsWe're expanding our Canberra-based Service Desk to support our internal operations and multiple enterprise client environments.What You'll Be DoingService Desk & ITSMProvide Level 2 and Level 3 technical support.Manage incidents through to successful resolution.Coordinate service requests using Microsoft Planner Premium and HapticHIVETM Service Desk.Support change,



release and problem management.Perform root cause analysis.Maintain knowledge articles and technical documentation.Monitor SLA performance.Microsoft 365 AdministrationExchange OnlineMicrosoft TeamsSharePoint OnlineOneDriveMicrosoft Planner PremiumMicrosoft ListsMicrosoft FormsPower AutomatePower AppsVirtual MachinesNetworkingBackupAzure Security CentreKey VaultResource GroupsInfrastructure SupportWindows ServerActive DirectoryDNSDHCPGroup PolicyHyper-VVMware (desirable)VPN technologiesRemote accessPatch managementEnterprise ApplicationsMicrosoft Power PlatformAPI integrationsMCP integrationsYou'll work within an enterprise Service Integration and Management framework by:Participating in CAB meetingsSupporting governance reportingMonitoring operational performanceImproving service processesAssisting transition of new services into productionWe're Looking For Someone Who HasMinimum 3 years' experience in a System Administrator or ICT Support roleAustralian Government Baseline Security Clearance (minimum)ITIL or ITSM knowledgeHighly DesirableExperience with:Microsoft Planner PremiumSharePoint OnlinePower PlatformAPI integrationsMCP integrationsManaged Service Providers (MSP)Power BIZero Trust security architecturesQualificationsCurrent Microsoft certifications relevant to Microsoft 365 or AzureMinimum three years Government or industry ICT experienceHighly RegardedDiploma or Bachelor's degree in Information Technology or Computer ScienceMicrosoft 365 Certified:



Administrator ExpertITIL Foundation v4Azure Security Engineer (AZ-500)CompTIA Security+CISSPWhat We OfferSalary from $120,000 + Superannuation + certification packageProfessional certification packageSecurity clearance support and upliftExposure to enterprise Microsoft cloud technologiesWork on AI, automation, and digital transformation projectsCareer progression into Client Delivery, Cloud Engineering, Cyber Security, Architecture or SIAM leadership rolesOpportunity to work across innovative enterprise digital ecosystemsEmployment ConditionsCurrent Baseline Security Clearance (minimum)NV1 or higher highly regardedFull-time onsite position in CanberraNational travel as requiredParticipation in an after-hours support rosterNational Police CheckWhy Join Us?
At Strategic Executive Solutions, you'll be helping build Australia's next generation of enterprise digital ecosystems.From Microsoft Azure and Microsoft 365 to AI-enabled automation, Governance, Risk & Compliance, Service Integration and Management, and our creative HapticHIVETM platform, you'll work with technologies that are shaping the future of enterprise ICT.If you're passionate about technology, thrive in a collaborative environment and enjoy solving complex challenges, we'd love to hear from you.SFIA Skills Sought:The provision of specialist expertise to facilitate and execute the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software.Uses system management software and tools to collect agreed performance statistics.
Carries out agreed system software maintenance tasks.We warmly welcome applications from individuals of all backgrounds, including First Nations Australians, Australian Defence Force and First Responder veterans, women in STEM, and people of all abilities, including those registered with the NDIS.
#J-*****-Ljbffr

📌 System Administrator (Canberra)
🏢 Aris Zinc Group
📍 Canberra