Are you passionate about customer service and technical problem-solving?
As an Assurance Technical Support Officer, you'll help keep our customers connected by investigating and resolving voice and network service issues while delivering exceptional customer outcomes.
This is a permanent role based in either our Dandenong or Traralgon office.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our team to grow professionally.
Our people make all the difference in our success.
Let's talk about you!
Knowledge of telco technologies (e.g., Hosted PABX, MPLS, Cisco, FortiGate) Certifications such as CCNA, NSE4, or CompTIA A+ (or equivalent) isn't necessary but it's preferredStrong organisation and time‐management skillsClear and confident communication skillsAbility to troubleshoot using the OSI modelA proactive approach to problem‐solving and leadershipConfidence working independently and collaborativelyA willingness to learn quickly and adapt to new technologiesDeliver frontline diagnostics, classification, and issue resolutionMeet customer service standards and call‐handling targetsRespond to technical support requests via phone and digital channelsIdentify customer needs through effective questioning and product analysisTroubleshoot and resolve technical and non‐technical service issues in line with SLAsInvestigate faults using internal and external resourcesWork collaboratively with teams across the businessSupport field staff with fault resolution and installation queriesWe create our own destiny, we move at a quick pace, we do things our own way.
We are disrupting the way the world is communicating.Symbio is part of the Aussie Broadband Group - a fast-growing telecommunications services provider.
Listed on the Australian Stock Exchange (ASX: ABB), the Group collectively supplies more than 1 million services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.Balancing purpose and profits Our focus extends beyond our commitment to financial growth and into the futures of the individuals that make up our teams, our local communities and our environment.Empowered people and communities Symbio, our parent company Aussie Broadband and our communities have the skills, knowledge, and ability to benefit from and grow our business.
We value diversity, workplace safety, community contribution, and professional development.Resilient operations and supply chains We embed sustainability and a considered response to climate change in the ways we work with our people, customers, and supply chains.Secure and transparent systems Symbio and parent company Aussie Broadband have several mechanisms governing our ESG approach, including the People & Community Committee of our Board, a structured ESG framework and materiality assessment conducted every 2 years, and mandatory compliance and modern slavery awareness training for staff.
#J-*****-Ljbffr

📌 Assurance Technical Support Officer (Victoria)
🏢 Aussie Broadband
📍 Victoria