NDIS Administration & Operations CoordinatorJoin a Team That Leads with Kindness, Fairness and RespectVesta Community Care is a growing and trusted NDIS provider that has proudly supported participants across Brisbane's Northside for over 4 years.
Our success is built on our strong values of Kindness, Fairness and Respect, and our commitment to delivering high-quality, person-centred supports.We are seeking an experienced NDIS Administration & Operations Coordinator to join our friendly and supportive team in a full-time role.
This position will initially be office-based during the training and onboarding period (approximately 2-3 months), with the prospect to transition to a hybrid or work-from-home arrangement once competency in the role is demonstrated.If you thrive in a fast-paced environment, have excellent organisational skills, and understand the operational requirements of an NDIS provider, we'd love to hear from you.About the RoleAs our NDIS Administration & Operations Coordinator, you will play a critical role in the day-to-day coordination of our services, supporting participants, support workers, and management to ensure smooth and compliant service delivery.You will be responsible for roster coordination, participant administration, operational support, compliance administration, and maintaining accurate records within ShiftCare and other business systems.
Common functions in similar NDIS operational roles include scheduling, stakeholder communication, record management, compliance support, workforce coordination, and participant service administration.Key ResponsibilitiesCreate, manage and maintain support worker rosters using ShiftCareCoordinate participant schedules and respond to roster changes and urgent shift requirementsEnsure services are delivered in accordance with participant goals and service agreementsAct as a key point of contact for participants, families,



support coordinators and support workersManage participant onboarding, service agreements and documentationMaintain accurate participant records and staff records within ShiftCareMonitor service bookings and support operational efficiencyAssist with NDIS compliance and audit preparation activitiesEnsure documentation, records and reports remain accurate and up to dateSupport incident reporting, compliance tracking and quality improvement activitiesAssist management with workforce coordination and operational administrationLiaise with internal teams to ensure seamless service deliveryProvide general administrative support across the organisationSupport continuous improvement initiatives and contribute to a positive team cultureAbout YouTo be successful in this role, you will have:Minimum 2 years' experience in an NDIS administration, rostering, coordination or operations roleDemonstrated experience using ShiftCare (applications without ShiftCare experience will not be considered)Strong understanding of NDIS operations, participant service delivery and compliance requirementsExceptional organisational and time management skillsAbility to manage competing priorities and work autonomouslyExcellent verbal and written communication skillsHigh attention to detail and accuracyStrong problem-solving and decision-making abilitiesAdvanced computer skills including Microsoft Office SuiteCurrent National Police CheckNDIS Worker Screening ClearanceCurrent Driver's LicenceExperience working within a registered NDIS providerKnowledge of SCHADS Award rostering requirementsExperience supporting NDIS audits and quality systemsWhat We OfferCompetitive salary based on experienceSupportive and welcoming team environmentOpportunity to work with an established provider serving Brisbane's Northside communityFlexible work arrangements following successful completion of trainingThe chance to make a genuine difference in the lives of people living with disabilityA workplace culture built on Kindness, Fairness and Respect
#J-*****-Ljbffr

📌 Ndis Administration & Operations Coordinator (Queensland)
🏢 Vesta Community Care
📍 Queensland