Be the engine room behind exceptional client service.At Alexander Spencer, we believe great client experiences don't just happen they're built behind the scenes by talented people who keep everything running seamlessly.We're looking for an organised, proactive and customer-focused Client Services Support professional to join our growing team.
This is a role for someone who loves bringing order to complexity, enjoys working with people, and takes genuine satisfaction in keeping projects moving.You'll work alongside our accountants, managers and support teams to coordinate client engagements from onboarding through to completion, ensuring every client receives an exceptional experience.If you thrive on organisation, enjoy variety and take pride in getting the details right, we'd love to meet you.Why Alexander Spencer?
Alexander Spencer is one of Melbourne's leading accounting and advisory firms with a proud 70-year history of helping businesses and individuals achieve financial success.Our people are the reason clients stay with us, and we are a workplace where talented professionals can grow their careers while enjoying coming to work.What you'll enjoySupportive and collaborative team cultureOngoing learning and qualified developmentEmployee recognition programsSocial events and team celebrationsCasual FridaysAbout the RoleThis is more than a traditional administration position.
As our Client Services Support, you'll become the operational hub connecting our clients,



accountants and support teams.You'll oversee the administration and coordination that keeps engagements progressing, ensuring documentation is complete, clients remain informed and our internal processes run efficiently.You'll play a critical role in delivering the exceptional client service Alexander Spencer is known for.Your Day Will Include...Coordinating new client onboarding from start to finishPreparing engagement letters and client documentationManaging electronic document workflows and obtaining signed documentationLiaising with clients regarding information requests and outstanding documentsSupporting Managers and Accountants throughout client engagementsManaging ATO and ASIC administrationPreparing invoices and supporting billing processesCreating and maintaining client records across our practice management systemsMonitoring workflow, timesheets and reportingSupporting the preparation of client correspondence, reports and presentationsEnsuring every engagement progresses smoothly and on timeNo two days are ever the same, making this an ideal role for someone who enjoys variety and taking ownership.About YouYou'll be someone who naturally stays one step ahead.You're highly organised, love a good checklist and rarely let things slip through the cracks.




You enjoy supporting others, communicate professionally and genuinely care about providing outstanding service.You'll ideally have:2-5 years' experience in client services, administration or professional servicesExperience within an accounting or financial services practice (highly regarded)Strong organisational and time management skillsHigh attention to detailConfidence managing multiple priorities simultaneouslyA proactive approach and willingness to take ownershipStrong relationship-building skillsProficiency with Microsoft OfficeExperience with any of the following would be advantageous:FYI DocsFeeSynergyFuseSignATOmateASIC administrationWhy You'll Love This RoleThis is a fantastic prospect for someone looking to build a long-term career in professional services.You'll become an integral part of a respected accounting firm where your contribution genuinely matters.
You'll work with experienced professionals, develop new skills, and play an important role in delivering exceptional outcomes for our clients every day.If you're someone who enjoys creating structure, solving problems and making life easier for both clients and colleagues, we'd love to hear from you.Apply now and become part of a team that's committed to Elevating Every Connection.Please note:As part of our recruitment process, all preferred candidates will be required to undergo a National Police Check.
Employment is subject to the satisfactory completion of this background check.
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📌 Client Services Support (Melbourne)
🏢 Alexander Spencer
📍 Melbourne