Ccaas Support Engineer: Ivr & Routing Expert (Melbourne)

Ccaas Support Engineer: Ivr & Routing Expert (Melbourne)

17 Aug
|
Concentrix
|
Melbourne

17 Aug

Concentrix

Melbourne

Concentrix Melbourne is seeking a CCaaS Support Engineer to provide Level 1/2 support for Amazon Connect, GenesysCloud, and other CCaaS platforms.
You will manage IVR configurations, call routing, and ongoing incident handling from Melbourne, Australia.The role requires hands-on CCaaS expertise, problem solving, and solid communication with customers and internal teams.
Australian citizens are preferred, and on-call duties may apply to support 24x7 operations.
#J-*****-Ljbffr

📌 Ccaas Support Engineer: Ivr & Routing Expert (Melbourne)
🏢 Concentrix
📍 Melbourne

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