Junior Service Desk Technician (Level 1)Join All IT Solutions, a leading Managed IT & Security Services Provider (MSSP) in Canberra, and gain hands‐on experience working with real‐world technologies, businesses, and projects.We're looking for a Junior Service Desk Technician who is passionate about technology and eager to build a long‐term career in IT.
While this is an entry‐level role, you'll be exposed to a wide range of technologies and work alongside experienced engineers who will help develop your skills.This role is perfect for someone who enjoys solving problems, learning new technologies, and helping people get the most from their IT systems.Ready to Start Your IT Career?
About the RoleAs a Junior Service Desk Technician, you'll be part of our service delivery team, assisting clients with day-to-day IT issues while building your knowledge across Microsoft 365, networking, cybersecurity, cloud platforms, and business IT systems.You'll gain exposure to the same types of technologies used by our senior engineers, with training, mentoring, and support to help you grow your skills and confidence over time.What You'll DoRespond to service desk tickets and assist clients with IT issuesTroubleshoot PC, printer, software, and Microsoft 365 problemsAssist with workstation deployments and device setupsSupport user onboarding and offboarding activitiesParticipate in client projects alongside senior engineersAttend client sites when requiredDocument solutions and maintain accurate recordsLearn and develop skills across networking, cloud, cybersecurity,



and systems administrationWhat You'll BringA genuine passion for technology and ITStrong problem-solving skills and a willingness to learnExcellent communication and customer service skillsThe ability to work independently and as part of a teamA qualified and positive attitudeA strong interest in building a career within the IT industryPreferred QualificationsCertificate IV, Diploma, Advanced Diploma, or similar qualification in Information TechnologyNetworking certification (such as CompTIA Network+ or equivalent)Home lab, personal IT projects, or other hands‐on technology experience highly regardedBonus Points IfYou've previously worked in a customer service roleYou've built PCs, managed home networks, or run your own IT projectsYou enjoy learning about new technology in your spare timeYou've had exposure to Microsoft 365, Windows Server, networking, or cybersecurity technologiesWhy Join Us?
Work with a passionate and experienced teamReceive mentoring from senior engineersGain exposure to diverse technologies and industriesProfessional development and training opportunitiesClear career progression pathwayCentral Canberra locationCompetitive salary with structured remuneration reviewsRequirementsAustralian Citizen or Permanent ResidentCurrent driver's licenceOffice hours: 8:30 AM to 5:00 PM, Monday to FridayIf you're passionate about technology, eager to learn, and looking for an opportunity to build a rewarding career in IT, we'd love to hear from you.
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📌 Junior Service Desk Technician (Level 1) (Canberra)
🏢 All IT Solutions
📍 Canberra