Are you a confident negotiator who knows how to balance firm, compliant collections with genuine empathy? We're recruiting on behalf of a well-established and highly regarded debt recovery firm in Cheltenham, looking for a Collections Officer to join their Commercial, Consumer & Legal Recoveries team.

This is a fantastic chance for an experienced collections professional to manage a diverse portfolio of commercial and consumer accounts, working closely with clients, solicitors and internal teams to drive strong recovery outcomes.

What you'll be doing
You'll manage an end-to-end portfolio of overdue accounts, from first contact through to resolution or legal escalation.
Day to day, you'll conduct outbound collection calls and correspondence, negotiating payment outcomes with professionalism and confidence.
You'll structure and monitor realistic payment arrangements, issue formal demand notices, and prepare documentation for legal escalation in liaison with solicitors.
You'll keep clients and stakeholders updated on recovery progress, maintain accurate records across internal systems, and help identify accounts that need alternative recovery strategies.




You'll also contribute ideas to improve processes and team best practice.

What you'll bring
Experience in debt collection or accounts receivable
Solid negotiation and communication skills
Working knowledge of relevant debt recovery legislation
Confidence liaising with solicitors and clients
High attention to detail and strong organisational skills
The ability to work independently and as part of a team
Experience with Debtcol or similar debt recovery software, exposure to both commercial and consumer collections.
Knowledge of commercial litigation and civil procedure will be highly regarded but isn't essential.

What's on offer

Join a business that genuinely lives its values — respect, empathy, collaboration and integrity are at the core of how they operate. You'll be part of a supportive team with real career progression on offer, from Senior Collections Officer through to Collections Manager and beyond.

This is a full-time, in office role based in Cheltenham, working a standard 38-hour week, Monday to Friday. A satisfactory police check and medical check may be required.

Interested?
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📌 Collections Officer – Commercial & Consumer Victoria
🏢 ON Group
📍 Victoria