Are you passionate about customer service and technical problem-solving?
As an Assurance Technical Support Officer, you'll help keep our customers connected by investigating and resolving voice and network service issues while delivering exceptional customer outcomes.This is a permanent role based in either our Dandenong or Traralgon office.At Aussie Broadband we believe difference is something to celebrate.
Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve.
As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of "Be positive to people" everyday.Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up.
What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down!
Our fantastic culture lives and breathes our values:Don't be ordinary, be awesomeThink BIGNo bullsh*tBe good to peopleHave funWe are proud to be a B Corp Certified company, which means we're valuable to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.We care about our community through our Pledge 1% commitment,



sponsorship programs and our paid staff community service leave offering.But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.The good stuff26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off our Mobile servicesDay to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many moreCelebrating you!
With monthly rewards and recognitionInternal training and resources for you to continue to learn, grow and achieve your career goalsYearly allowance for amazing Aussie merchFitness Passport for access to multiple gyms and pools across AustraliaLet's Talk About YouKnowledge of telco technologies (e.g., Hosted PABX, MPLS, Cisco, FortiGate)Certifications such as CCNA, NSE4, or CompTIA A+ (or equivalent) isn't necessary but it's preferredStrong organisation and time-management skillsClear and confident communication skillsAbility to troubleshoot using the OSI modelA proactive approach to problem-solving and leadershipConfidence working independently and collaborativelyA willingness to learn quickly and adapt to new technologiesHow will you support our "Why?"Deliver frontline diagnostics, classification, and issue resolutionMeet customer service standards and call-handling targetsRespond to technical support requests via phone and digital channelsIdentify customer needs through effective questioning and product analysisTroubleshoot and resolve technical and non-technical service issues in line with SLAsInvestigate faults using internal and external resourcesWork collaboratively with teams across the businessSupport field staff with fault resolution and installation queriesIf you have any questions, get in touch today with our team at .
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📌 Assurance Technical Support Officer (Traralgon)
🏢 Aussie Broadband
📍 Traralgon