At Mackay City Auto Group, we're more than a dealership.
We're a team committed to delivering exceptional experiences for every customer who walks through our doors.As the trusted face of our Ford Service Department, you'll play a vital role in ensuring our customers enjoy a seamless, professional, and positive service experience.
From booking vehicles through to explaining completed work, you'll be the bridge between our customers and our workshop team.If you're passionate about customer service, thrive in a fast-paced environment, and enjoy building lasting relationships, we'd love to hear from you.Why Join Mackay City Auto Group?
Our purpose is simple: Putting a SMILE in Every Drive.Everything we do is guided by our values:That means creating positive experiences for our customers and each other every single day.
We look beyond problems to find solutions, bring a professional and positive attitude to our work, and earn trust by being accountable and following through on our commitments.
Most importantly, we take the time to understand people's needs because we know that when people feel valued, everyone wins.About the RoleAs a Ford Service Advisor, you'll be the key point of contact for customers throughout their service journey.Your focus will be on delivering an outstanding customer experience while ensuring clear communication between customers, technicians,



and the parts department.Key ResponsibilitiesWelcoming customers and managing service bookingsUnderstanding customer concerns and vehicle requirementsCommunicating repair and maintenance recommendations clearly and professionallyLiaising with technicians and the parts department to ensure efficient workflowProviding regular updates throughout the service processPreparing estimates, invoices, and service documentationFollowing up with customers to ensure satisfactionBuilding long-term customer relationships and loyaltySupporting service department performance and achievement of customer experience goalsAbout YouYou'll be someone who genuinely enjoys helping people and creating positive experiences.You'll Bring:Previous experience as a Service Advisor, Customer Service Advisor, or similar customer-focused roleExceptional customer service and communication skillsStrong organisational and time management abilitiesA high level of attention to detailConfidence using computer systems and administrative processesThe ability to multitask in a busy environmentA proactive, solution-focused approachA positive attitude and team-first mindsetCurrent Australian Driver LicenceAutomotive experience is highly regarded, however we are equally interested in candidates with strong customer service backgrounds who are eager to learn.What's In It For You?
Industry-leading earning potentialOngoing Ford manufacturer training and developmentCareer progression opportunities within a growing dealer groupSupportive and collaborative team environmentWork with one of Australia's most recognised automotive brandsBe part of a business where people and culture genuinely matterReady to Put a SMILE in Every Drive?
If you're passionate about customer service, value robust relationships, and want to be part of a team that lives its values every day, we'd love to hear from you.
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📌 Service Advisor - Ford (Queensland)
🏢 Mackay City Auto Group
📍 Queensland