OverviewYour RoleGallagher Bassett is seeking a meticulous and detail-oriented Quality Assurance Consultant to join our team.
The primary responsibility of this role is to ensure the accuracy and compliance of insurance policies and procedures through comprehensive quality assurance measures.
The ideal candidate will possess a strong understanding of insurance regulations, exceptional analytical skills, and a commitment to upholding the highest standards of quality and integrity.
This position will be offered on a permanent full-time basis with a hybrid working approach working in our Melbourne CBD office and WFH.How you'll make an impactConduct thorough reviews of insurance policies to verify accuracy, completeness, and adherence to regulatory requirementsPerform regular audits of insurance documentation, including policies, endorsements, and certificates, to identify errors or discrepanciesMonitor insurance processes and procedures to ensure compliance with industry regulations, company policies, and legal standardsIdentify and report any errors or inconsistencies in insurance documentation, and collaborate with relevant stakeholders to implement corrective actionsProvide training and guidance to insurance agents and underwriters on quality assurance best practices, regulatory requirements, and procedural updatesMaintain accurate records of quality assurance activities, findings, and corrective actions takenPrepare detailed reports for management reviewParticipate in continuous improvement initiatives to enhance quality assurance processes, streamline workflows,



and optimise efficiencyAbout youWe're interested in hearing from people who possess:Australian Citizenship is essential (to be eligible for this position, our successful candidate must complete a Commonwealth Security Clearance which requires Australian Citizenship)Previous experience in the insurance industry, with a focus on quality assurance, in-depth knowledge of insurance products, regulations, and compliance standardsStrong analytical skills and attention to detail, with the ability to identify and resolve complex issuesExcellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teamsProficiency in Microsoft Office suite and insurance management softwareWhat we can offer you:Flexible work arrangements - including WFHPaid Parental LeaveExcellent working environment - our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around excellent team support and rewarding opportunitiesExciting career - as our Company grows,



so do the opportunities for our peopleOpportunities for ongoing education and development through both external and internal programs delivered by our own claims training expertsService recognition awards and employee assistance program for yourself and immediate family membersA dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programsAdditional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)Reproductive leaveBirthday Club - have a day off during your birthday month as a gift from GB!
If this sounds interesting to you, we want to hear from you today.Agency applicants will not be considered for this role.Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunitiesTwo paid volunteer days annuallyHealth Insurance Discounts with our Group Insurance PlanEmployee Stock Purchase ProgramPaid parental leaveOther benefits include:Flexible and hybrid work arrangementsMental Health and Wellbeing Support for yourself and immediate family membersEmployee Recognition Awards and Service Milestone RecognitionsPeer Support ProgramAnnual flu vaccinationsAccess to Reward Gateway - discount offers at over 350 retailers!
And more...
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📌 Quality Assurance Consultant (Melbourne)
🏢 Gallagher
📍 Melbourne