18d ago , from Daikin Australia Pty.
LimitedDaikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning.
The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships.
We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.Looking ahead, we anticipate the global demand for air conditioning will grow exponentially.
Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.About the roleReporting to our Call Centre Team Leader, the role as a Contact Centre Representative will be to manage the high-volume inbound customer calls but not limited to:Dealing with customer queries through multiple channels (email, web and phone) in a prompt and courteous mannerIdentify customer needs and provide accurate information, guidance, or resolutionHandle customer complaints or issues with empathy and professionalismProcess service requests, update customer records, and elevate complex issues when necessaryFollow communication scripts, processes, and quality standardsMeet or exceed KPIs such as call handling time, customer satisfaction,



and first-call resolutionWork collaboratively with team members and other departments to ensure seamless customer experienceMaintain knowledge of company products, services, policies, and proceduresProactively identify areas of improvement to enhance customer experienceThis role involves rostering between 8AM - 4PM, 9AM - 5PM or 10AM - 6PM shifts between Monday to Friday.
The first 6 months will require onsite training & on-going development.Currently offering immediate start if availableAbout youPrevious Call Centre experience is preferredPrevious experiences in customer service/hospitality are idealAbility to work under pressure whilst maintaining attention to detailManage and handle difficult customer interactions with genuine careReliable, respectful, punctual and committed to delivering quality customer serviceSelf-motivated individual with an ability to work collaboratively in a team environmentPeople Centric ManagementCollaborative work environment fostering a positive team culture.Market-competitive salary + Superannuation + Performance bonusEquipment for work will be provided such as Work Laptop, Work PhonesProvided with on-the-job training for continuous career growth opportunitiesDiscounted Bupa Health FundFlare Benefit - Discounted gift card, novated lease, discounted health/car/home loanBe part of a global number 1 company in HVACBe part of a dynamic team that values innovation, collaboration and personal growth.Free parking on siteWe thank all applicants for their interest; however, only those selected for an interview will be contacted.Daikin Australia is an equal opportunity employer and values diversity at our company.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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📌 Contact Centre Representative (New South Wales)
🏢 Daikin Australia
📍 New South Wales