AWS Connect Technical Lead/Sr Engineer - Contract - Sydney/ Melbourne/ Brisbane
Amazon Connect architecture, configuration and platform administration
Contact Flows, routing strategies, queues, profiles and customer journeys
Amazon Lex bot integration and conversational AI design
Connect APIs, Lambda integrations and event-driven architectures
Contact Trace Records (CTR), Kinesis streaming and analytics integrations
Amazon Connect security, SAML/SSO and identity integration patterns
Workforce Management, Quality Management and Contact Lens capabilities
Connect platform troubleshooting, operational support and service optimisation
Infrastructure as Code and DevOps adoption for Amazon Connect configuration management
Technical Lead Behaviours
Provides authoritative technical leadership for the Amazon Connect platform




Owns technical delivery outcomes and platform quality standards
Helps inform decisions balancing business and technical requirements
Coaches and mentors engineers to build long-term Amazon Connect capability
Proactively identifies design, delivery and operational risks
Collaborates effectively across AWS, vendors and internal stakeholders
Leads platform simplification and automation outcomes
Promotes operational excellence, resiliency and customer experience outcomes
Duration: 06 Monthsandpossible extension
Eligibility:Australian/NZCitizens/PR Holders only
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📌 Aws Connect Technical Lead/Sr Engineer - Contract - Sydney/ Melbourne/ Brisbane (New South Wales)
🏢 Hastha Solutions
📍 New South Wales