Funeral Planner and Funeral Directors Assistant (Asian Division)Tobin Brothers Funerals is seeking a compassionate and professional Funeral Planner/Funeral Directors Assistant to join our Asian Division in Noble Park, VIC.
This is a full-time position that plays a vital role in supporting families during one of their most difficult times.
As a customer-facing qualified, you will be the bridge between grieving families and our funeral directors, ensuring that every family receives personalised, dignified, and supportive service.
This role is instrumental in delivering our commitment to excellence and care, making a meaningful difference in the lives of those we serve.Key responsibilitiesGreeting families with warmth and empathy, listening to their needs and preferences for funeral servicesAssisting families in planning and arranging funerals, including discussing service options, venues, and personalised touchesProviding detailed information about our funeral packages, products, and services in a clear and compassionate mannerCoordinating with funeral directors and support staff to ensure all arrangements are executed seamlesslyManaging administrative tasks including documentation, scheduling, and record-keeping related to funeral arrangementsLiaising with families regarding timelines, costs, and any special requests or requirementsOffering guidance on legal requirements, permits, and other procedural mattersSupporting funeral directors during services and ceremonies as requiredMaintaining detailed records and ensuring all information is accurately documented and communicatedProviding follow-up care and support to families after the funeral serviceWhat we're looking forDemonstrated experience in customer service or a similar client-facing roleExceptional interpersonal and communication skills with the ability to convey empathy and professionalism in sensitive situationsStrong organisational abilities with the capacity to manage multiple family arrangements simultaneouslyAttention to detail and accuracy, particularly when managing administrative tasks and important documentationThe ability to remain calm and supportive under pressure whilst maintaining composure during emotionally challenging situationsProficiency with computer systems and administrative softwareA respectful and non-judgmental approach to working with diverse families from all backgrounds and beliefsReliability and discretion, with the ability to maintain confidentiality at all timesFlexibility to support services and ceremonies outside standard working hours when necessaryFluent in Mandarin verbal and written communication.
Verbal and written fluency in Cantonese would be advantageous.What we offerComprehensive training programme to ensure you develop expertise in funeral planning and industry practicesSupportive team environment with access to counselling and wellbeing resources to help manage the emotional aspects of the roleOpportunities for professional development and advancement within a stable, family-owned businessCompetitive salary packageA workplace culture that values compassion, dignity, and respectThe satisfaction of making a meaningful difference in families' lives during their time of needAbout usTobin Brothers Funerals is a trusted, family-owned funeral service provider dedicated to honouring the lives of those we serve with dignity, respect, and compassion.
With a long-standing reputation for excellence, we provide comprehensive funeral services tailored to the unique needs and wishes of each family.
Our team is committed to supporting families through their grief journey, ensuring every service is meaningful and memorable.
We pride ourselves on our professional standards, cultural sensitivity, and unwavering commitment to care.
Joining Tobin Brothers Funerals means becoming part of a caring community dedicated to serving families with integrity and compassion.
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📌 Funeral Planner And Funeral Directors Assistant (Asian Division) (Victoria)
🏢 Tobin Brothers Funerals
📍 Victoria