We are a Microsoft-focused managed service provider looking for an experienced Level 2 technician with a minimum of 5 years experience to join our Noosa office.
This is a hands-on, client-facing role in a small team where your work is visible and your decisions stick.This role is based in our Noosa office five days a week.
It is not a hybrid or work from home position, and we want to be upfront about that before you apply.Why we are onsiteWe are a phone-first business.
When a client calls, a human answers, and that human usually has the context already because they overheard the last three conversations about that client.
Our technicians share ticket ownership rather than hiding behind a queue, and that only works when people are in the same room.We also do real onsite work.
Server rooms, cabling, hardware, client site visits across the Sunshine Coast.
You cannot do that from a kitchen table.If you want to be left alone with a headset and a ticket list, we are not the right fit.
If you want to work alongside people who will teach you things and let you teach them things, keep reading.What you will actually doOwn escalated tickets end to end, from triage through to resolution and client follow upAdminister Microsoft 365 tenancies including Exchange Online, SharePoint, Teams, Entra ID and IntuneBuild, migrate and maintain Windows Server environments, both on premise and Azure hostedConfigure and troubleshoot networking including firewalls, switching, VPNs and Wi‐FiRespond to security alerts and support client cyber hygiene work such as MFA rollouts, conditional access and endpoint protectionVisit client sites across the Sunshine Coast for installations, project work and relationship buildingMentor our Level 1 technicians, because you were one once and someone did the same for youContribute to project work, not just break‐fix, including migrations,



tenant consolidations and infrastructure refreshesWhat we need from you5 or more years in an IT support role, ideally with time in an MSP or multi‐client environmentGenuine Level 2 capability.
You can take an escalation without handing it straight backStrong Microsoft 365 administration experience, not just password resetsWindows Server and Active Directory, including migrationsSolid networking fundamentals and the confidence to troubleshoot a site you have never seen beforeClear written and verbal communication.
Our clients are business owners, not engineers, and we expect notes on every interactionA current driver's licence for the duration of employmentThe right to work in Australia and a willingness to undergo a police checkWhat will make you stand outMicrosoft certificationsExperience with Datto RMM, Autotask PSA, IT Glue, SentinelOne or similar MSP toolingExposure to backup and disaster recovery platformsVoice and telephony experience, particularly 3CXWhat we offer$80,000 to $90,000 base plus superannuation, depending on experience and certificationsUse of a work car to get to and from work (when available) during the work week (excludes weekend use)A small team where you are not a number.
Around ten people across our Noosa and Sydney officesA no‐contract, premium service model, which means we keep clients by being positive rather than by locking them in.
You will not be asked to defend work you are not proud ofWork five to ten minutes from the beach in one of the best parts of the countryAbout usIT Sales and Services has been delivering managed IT to Australian businesses for a little under two decades, with offices in Noosa QLD and Dural NSW.
We are deliberately Microsoft-focused, deliberately small, and deliberately not the cheapest.
Our clients stay because we answer the phone and we fix things properly whilst becoming part of their growth as strategic partners.
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📌 Level 2 It Technician (Queensland)
🏢 IT Sales and Services
📍 Queensland