Permanent Full-Time | ChermsideSupport customers using an industry-leading childcare softwareBlend high volume customer service, software support and problem-solvingRedbourne Business Services is a well-established Australian software company providing childcare management solutions to childcare providers across Australia.
We're looking for a Customer Support Representative to join their collaborative Chermside-based team.
This is a varied role combining inbound customer service, first-level software support and administration, helping customers navigate a specialised childcare management system.What you'll be doingProviding customer support via phone and emailAssisting customers with childcare bookings, payments and Child Care Subsidy enquiriesTroubleshooting first-level software issuesNavigating a complex booking system to resolve customer enquiriesUpdating customer records, CRM and completing administration tasksConducting outbound follow-up calls where requiredDelivering online customer training and promoting new software featuresAssisting with debtor calls as part of the wider teamWhat you'll bringExperience in a customer service or contact centre environmentStrong problem-solving skills and confidence learning recent systemsNumerical confidence and experience working with payments,



billing or transactionsExcellent attention to detail and communication skillsA proactive, customer-focused approachChildcare industry experience or knowledge of Child Care Subsidy is highly regarded but not essentialExperience in finance, administration or other highly systems-based roles will also be highly regardedWhat Redbourne offersPermanent full-time position$70,000-$80,000 + super (depending on experience)Salary progression based on performance and experienceRotating roster between 7:00am-7:00pm Monday-Friday (most shifts are between 8:00am-6:00pm)Potential hybrid work after approximately 1-2 months of office-based trainingSecure onsite parkingFree lunch every second FridaySupportive team with ongoing learning and developmentPlease note: Due to the specialised nature of the software, the successful candidate will complete their initial training in the office.
Success in this role comes from enjoying customer service, complex systems, problem-solving and working through detailed customer enquiries involving bookings, fees, subsidies and payment processing.If you're looking for a long-term opportunity where you can combine exceptional customer service with analytical thinking, we'd love to hear from you.
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📌 Customer Support Representative (Brisbane)
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