Supagas is a quick-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium.
We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.About the RoleThe primary purpose of this role is to promote and foster the "Yes We Can" attitude with customers, while professionally representing Supagas.You will be responsible for efficient management of customers, handling the de-hire process, and supporting Account Managers by identifying potential lost customers and facilitating effective save strategies.
This role is permanent, full-time and will be based at our Loganholme, QLD office.Duties & ResponsibilitiesManage day-to-day reactive tasks, ensuring timely completion and customer prioritisationCheck and action daily de-hire reports and investigate potential lost customers and liaise with Account Managers to ensure required follow-upMaintain ongoing follow-up until resolutions are achievedManage and resolve escalated price queries, tracking outcomes to completionRegularly maintain and update reactive tracking spreadsheetsConduct regular meetings with Account Managers to discuss outstanding reactivesUpdate customer accounts with all relevant internal and external liaison informationFoster strong relationships with other departments including Sales,



Logistics, Administration, Maintenance, TechnicalMonitor and report on market trends and movementsStrong customer service skills with a proactive and positive attitudeExcellent communication and relationship-building skillsAbility to manage competing priorities and meet deadlinesStrong organisational, negotiating andproblem-solving abilitiesExperience working with customer accounts, retention, or sales support is advantageousProficiency in computer systems and record keepingThe successful candidate will be required to attend a pre-employment medicalexamination.Preferred SkillsExceptional interpersonal and communication skills, with the ability to establish rapport and credibility with customers and work colleagues.Tenacity and resilience to cope with rejection whilst persisting to achieve the best possible outcome.Passion for customer success and a results-driven attitude.Professionally presented and well spokenPermanent, Full TimeCompetitive Salary PackageExcellent Employee Reward & Discount ProgramEmployee Assistance Program and Wellbeing InitiativesFriendly and Supportive Team EnvironmentWork for an Essential Service – financial stability and job securityMost importantly at Supagas we value attitude above all else.
We are looking for the next team player to embody the 'Yes We Can' ethos!
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📌 Customer Retention Coordinator (Brisbane)
🏢 Supagas
📍 Brisbane